Diagnostic report for Verifone pay station NFC failure after Rogers outage. Includes troubleshooting steps and safety warnings. No internal modifications.
Locating the model number will help in finding specific documentation and troubleshooting steps.
Error messages can provide valuable clues about the nature of the problem.
Recent work may have inadvertently affected the NFC antenna connection or module.
NFC (Near Field Communication) operates at 13.56 MHz. Signal attenuation, electromagnetic interference (EMI), electrostatic discharge (ESD), and power fluctuations can disrupt NFC functionality. The antenna relies on a stable voltage supply and clear communication pathways. Rogers outage may have caused voltage surge or brownout.
NFC payments are consistently rejected by the pay station. This issue began following a Rogers network outage.
This device is PCI-PTS compliant. DO NOT attempt to open the casing or remove any internal components. Such actions will trigger anti-tamper mechanisms and render the device permanently unusable. Ensure safe handling by unplugging the device before inspecting external connections or cleaning. Use a dry surface.
Regularly clean the exterior of the terminal with a dry, lint-free cloth to prevent dust buildup.,Ensure proper cable management to prevent strain on the antenna cable.,Implement surge protection to mitigate power fluctuations.,Periodically check and tighten external cable connections.,Keep the area around the terminal free from strong sources of EMI (e.g., large motors, radio transmitters).
Try performing a soft reset of the terminal by holding down the '*' and '#' keys simultaneously for 5 seconds (if supported by the model). This may clear temporary software glitches affecting NFC functionality.