Privacy Policy

General Information

The following information provides a simple overview of what happens to your personal information when you visit this website. Personal information is any information that can be used to identify you.

In accordance with the PIPEDA (Personal Information Protection and Electronic Documents Act), we inform you about the collection and handling of your personal information. This privacy policy explains how we collect, use, disclose, and protect your personal information in accordance with Canadian privacy laws.

PIPEDA Principles:
PIPEDA is based on 10 fair information principles that form the ground rules for the collection, use and disclosure of personal information. These principles are:

• Accountability
• Identifying purposes
• Consent
• Limiting collection
• Limiting use, disclosure, and retention
• Accuracy
• Safeguards
• Openness
• Individual access
• Challenging compliance

This privacy policy demonstrates our commitment to these principles and explains how we implement them in practice.

The entity responsible for the collection and handling of your personal information is:

Solar Faults
Website: terminalfaults.org

Contact:
Email: info@terminalfaults.org

Regulatory Authority:
Office of the Privacy Commissioner of Canada (OPC)
30 Victoria Street
Gatineau, QC K1A 1H3
Canada
Phone: 1-800-282-1376
Website: www.priv.gc.ca

Privacy Complaints:
If you have a complaint about how we handle your personal information, you can contact the OPC:
www.priv.gc.ca/en/report-a-concern/

Server Log Files

The website provider automatically collects and stores information in server log files, which your browser automatically transmits to us. These are:

• Browser type and version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of server request
• IP address

We do not combine this data with other data sources. The collection of this data is necessary for the legitimate operation of our website and is in accordance with PIPEDA.

Retention Period: Connection data is stored for a maximum of 12 months, in accordance with standard industry practices and applicable legal requirements under Canadian law.

Contact Forms

When you contact us via our contact form, we collect the personal information you provide, including your name, email address, and message content. This information is collected for the purpose of responding to your inquiry and is handled in accordance with PIPEDA.

Purpose of Collection

We collect and use your personal information for the following purposes:

• To provide and improve our website services
• To respond to your inquiries and requests
• To analyse website usage and improve user experience
• To comply with legal obligations
• To protect our rights and prevent fraud

Disclosure of Information

We may disclose your personal information to:

• Service providers who assist us in operating our website (e.g., hosting providers, analytics services)
• Legal or regulatory authorities when required by law
• Third parties with your consent

We do not sell your personal information to third parties. We take reasonable steps to ensure that any third parties to whom we disclose your personal information are bound by appropriate privacy obligations in accordance with PIPEDA.

Cross-Border Disclosure

Some of our service providers may be located outside of Canada. When we disclose your personal information to service providers in other countries, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with PIPEDA.

International Data Transfers:
Under PIPEDA, when personal information is transferred to a third party for processing, we remain accountable for that information. We ensure that any third-party processors, whether in Canada or abroad, have appropriate safeguards in place to protect your personal information.

Your Rights:
You have the right to know if your personal information is being processed outside of Canada. If you have questions about where your information is being processed, please contact us using the contact details provided in Section 2.

What are Cookies?

Cookies are small text files that are stored on your device. They are used to facilitate and optimise the use of our website. Some cookies are essential for the proper functioning of the website, while others help us analyse usage and improve the website.

Types of Cookies

Essential Cookies

These cookies are essential for the proper functioning of the website. They cannot be disabled, as they are necessary for basic functions such as navigation and access to protected areas of the website.

Legal Basis: These cookies are necessary for the website to function and are exempt from consent requirements under PIPEDA, as they are essential for the service you requested.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third parties whose services we use on our pages.

Legal Basis: Under PIPEDA, we will only use these cookies with your consent or where it is reasonably necessary for our functions or activities.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the website.

Legal Basis: Under PIPEDA, we will only use these cookies with your consent or where it is reasonably necessary for our functions or activities.

Marketing/Advertising Cookies

These cookies are used to display relevant advertisements and marketing campaigns to visitors across different websites. These cookies track visitors across multiple websites and collect information to provide personalised advertisements.

Legal Basis: Under PIPEDA and CASL (Canada's Anti-Spam Legislation), we will only use these cookies with your consent. We currently do not use marketing cookies on this website.

Managing Cookies

You can change your cookie settings at any time using the cookie banner or privacy settings. Please note that disabling some cookies may affect the functionality of the website.

In accordance with PIPEDA, we will seek your consent before placing optional cookies (functional, analytics and marketing) on your device. Essential cookies are set automatically and are necessary for the website to function properly.

You can manage your cookie settings at any time using the cookie banner that appears at the bottom of the page, or by clicking the "Cookie Settings" button in the bottom right corner.

Vercel Analytics

This website uses Vercel Analytics, a web analytics service provided by Vercel Inc. Vercel Analytics uses cookies to analyse website usage. Information generated by cookies about your use of this website is generally transmitted to and stored on Vercel servers.

The use of Vercel Analytics requires your consent under PIPEDA. We have a legitimate interest in analysing user behaviour to optimise our online offering and improve user experience.

You can withdraw your consent to the collection and storage of data by Vercel Analytics at any time by adjusting your cookie settings accordingly.

IP Anonymisation

We have enabled IP anonymisation on this website. This means your IP address is shortened by Vercel before transmission. Only in exceptional cases will the full IP address be sent to Vercel servers and shortened there.

Data Processing: By using Vercel Analytics, your data is processed by Vercel Inc. in the United States. Under PIPEDA, we remain accountable for your personal information even when it is processed by third parties. Vercel Inc. has appropriate safeguards in place to protect your personal information, and we have contractual arrangements in place to ensure compliance with PIPEDA.

Third-Party Privacy Policies:
For more information about how Vercel handles your data, please review their privacy policy at vercel.com/legal/privacy-policy.

CASL (Canada's Anti-Spam Legislation)

In accordance with CASL (Canada's Anti-Spam Legislation), we will only send you commercial electronic messages (emails, SMS) if you have consented to receive them, or if the message is exempt under CASL.

We comply with CASL requirements:

• We only send commercial messages with your consent
• All commercial messages clearly identify us as the sender
• All commercial messages include an unsubscribe facility
• We honour unsubscribe requests within 5 business days

Opting Out of Marketing

You can opt-out of receiving marketing communications from us at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly using the contact details provided in Section 2
• Adjusting your cookie settings to disable marketing cookies

Under PIPEDA (Personal Information Protection and Electronic Documents Act), you have the following rights:

• Right to Access: You have the right to access your personal information held by us
• Right to Correction: You can request correction of inaccurate, incomplete, or out-of-date personal information
• Right to Complain: You can make a complaint to us or to the OPC if you believe we have breached PIPEDA
• Right to Withdraw Consent: You can withdraw your consent at any time, subject to legal or contractual restrictions
• Right to Opt-Out: You can opt-out of direct marketing communications at any time

To exercise your rights, you can contact us at any time using the contact details provided in Section 2 (Data Controller). We will respond to your request within a reasonable timeframe, typically within 30 days as recommended by the OPC. In some cases, we may require additional time to respond, and we will inform you of any delays.

Access Requests:
When you request access to your personal information, we will provide you with:

• A description of the personal information we hold about you
• An explanation of how we use and disclose your personal information
• A list of any third parties to whom we have disclosed your personal information
• Access to the actual personal information we hold about you (subject to legal restrictions)

Correction Requests:
If you believe that your personal information is inaccurate, incomplete, or out-of-date, you can request that we correct it. We will make the necessary corrections or, if we disagree with the correction, we will note your request in our records.

Making a Privacy Complaint:
If you believe we have breached PIPEDA, you can make a complaint to us or directly to the Office of the Privacy Commissioner of Canada (OPC):
www.priv.gc.ca/en/report-a-concern/

OPC Contact:
Phone: 1-800-282-1376
Email: info@priv.gc.ca
Address: 30 Victoria Street, Gatineau, QC K1A 1H3, Canada

We implement appropriate technical and organisational measures to protect your personal information from loss, destruction, alteration, unauthorised access or unauthorised disclosure, in accordance with PIPEDA requirements for the protection of personal information (Principle 7: Safeguards).

Our security measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of personal information
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on privacy and data protection

However, no method of transmission over the Internet or electronic storage is completely secure. Although we make every effort to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Breach Notification:
In accordance with PIPEDA, if we become aware of a data breach that is likely to result in significant harm, we will notify you and the OPC as soon as practicable. We will also take immediate steps to contain the breach and mitigate any potential harm.

Significant Harm:
Under PIPEDA, "significant harm" includes bodily harm, humiliation, damage to reputation or relationships, loss of employment, business or professional opportunities, financial loss, identity theft, negative effects on credit records, and damage to or loss of property.

We store your personal information only for as long as necessary for the purposes for which it was collected, in accordance with PIPEDA Principle 5 (Limiting use, disclosure, and retention).

Retention Periods:

• Connection Data (Server Logs): Maximum 12 months, after which it is securely deleted
• Contact Data: 3 years from last contact or as required by applicable Canadian law
• Cookie Data: According to the terms specified in cookie settings (typically 365 days)
• Analytics Data: Aggregated and anonymized data may be retained longer for statistical purposes

Secure Destruction:
When personal information is no longer needed, we securely destroy it using methods appropriate to the sensitivity of the information. This may include secure deletion, physical destruction of storage media, or other methods that ensure the information cannot be recovered or reconstructed.

Note: We will only retain your personal information for as long as necessary for the purposes for which it was collected, in accordance with PIPEDA. In some cases, we may be required by law to retain certain information for longer periods.

We reserve the right to change this privacy policy to always comply with current legal requirements or to introduce changes to our services in the privacy policy. The new privacy policy will therefore apply on your next visit.

We will notify you of any material changes to this privacy policy by posting the updated policy on this page with a new "Last Updated" date. For significant changes, we may also provide additional notice through email or a prominent notice on our website.

Last Updated: December 30, 2025

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us:

Email: info@terminalfaults.org

Website: terminalfaults.org

We are committed to resolving any privacy concerns you may have. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC).