Troubleshooting intermittent "No Signal" errors on a Verifone Rogers terminal. Focus on external causes and safe maintenance procedures.
Low signal strength can indicate a network issue or physical obstruction.
A loose antenna connection can cause intermittent signal loss.
Power instability can damage the terminal's modem.
The terminal relies on a cellular connection (Rogers network) for transaction authorization. Signal strength is affected by antenna integrity, radio interference, and network availability. Voltage fluctuations in the power supply can also impact the cellular modem's performance. Electrostatic discharge (ESD), especially during dry conditions, can temporarily disrupt the terminal's communication.
Intermittent "No Signal" error displayed on the Verifone Rogers terminal.
Regularly clean the terminal's exterior. Ensure the antenna connection is secure. Implement cable strain relief to prevent damage to the power cable and antenna cable. Minimize exposure to potential sources of radio frequency interference (RFI).
Check for software updates. An outdated modem firmware can sometimes cause signal issues. Use the terminal's configuration menu (consult the Verifone documentation) to check for and install any available updates.