Troubleshooting UPark API 500 errors potentially caused by increased system load, external integrations, and TLS/SSL issues. Includes solutions and prevention tips.
Monitor server metrics to identify resource bottlenecks.
Examine the API gateway logs for detailed error information.
Track API traffic patterns to identify potential spikes in usage.
A 500 error indicates the server encountered an unexpected condition that prevented it from fulfilling the request. In the context of an API, this could stem from a variety of issues including database connectivity problems, code exceptions, or resource exhaustion. Increased system load, especially from external integrations, can exacerbate these underlying problems. TLS/SSL handshake failures can also trigger 500 errors if not handled gracefully.
Regularly monitor server resource utilization (CPU, memory, disk I/O) and API response times. Perform load testing to identify performance bottlenecks and ensure the API can handle expected traffic volumes. Monitor the validity of TLS/SSL certificates. Cache common requests. Review the rate of token refresh attempts.
Examine API gateway logs for specific error messages and request patterns associated with the 500 errors. Correlate these logs with server-side application logs and database logs to pinpoint the source of the problem. Check for DNS propagation issues.