Troubleshooting crumpled tickets and paper feed issues on the OPUS7000 ticket dispenser. Diagnostic steps for unattended commercial kiosks.
Check the OPUS7000 service manual for recommended ticket stock specifications (weight, dimensions, material).
Clean the paper feed rollers at least monthly, or more frequently in dusty environments.
The service manual may be available on the manufacturer's website or through authorized service providers.
The ticket dispenser uses a 24V DC motor to drive the paper feed rollers. Optical or mechanical sensors detect paper presence and movement. Incorrect voltage to the motor, sensor malfunction, or mechanical obstruction can cause paper feed errors. ESD (Electrostatic Discharge) events can corrupt the firmware controlling the dispenser logic. Signal attenuation from damaged cables can cause sensor misreads.
The OPUS7000 ticket dispenser is dispensing crumpled tickets. The reported issue relates to the paper feed mechanism.
The OPUS7000 operates with potentially hazardous voltages. Do not attempt any repairs or adjustments beyond those described without proper training and authorization. The environment has a risk of vandalism.
Regularly clean the ticket dispenser's accessible components, including paper feed rollers and sensors, using a dry, lint-free cloth. Use only approved ticket stock. Implement a schedule for visual inspections of the ticket path for obstructions. Periodically power cycle the unit.
Try manually assisting the paper feed during the initial dispensing cycle. If this resolves the crumpling, the motor or rollers are the likely culprit. Check the 24V power supply with a multimeter under load.