Troubleshooting guide for Entra.Station's 'Dispenser Empty' error. Diagnose sensor failures, obstruction, and power issues in commercial kiosks.
Use compressed air to remove dust and debris. Avoid using liquids or abrasive materials.
Refer to the Entra.Station's technical documentation or consult with a qualified technician.
Access to logs is dependent on the device software; Consult the administrator's guide.
The dispenser unit likely employs a combination of optical and mechanical sensors to detect ticket presence. These sensors output a 24V DC logic signal to the main control board. Sensor failure or obstruction can interrupt this signal. Solenoids control the ticket dispensing mechanism, requiring correct voltage and current. Signal attenuation due to wiring or connector corrosion is possible. System employs a serial communication (baud rate unspecified) to relay status messages.
The Entra.Station reports a 'Dispenser Empty' message despite tickets being loaded in the dispenser.
This device operates on 24V DC. Although not lethal, short circuits can damage the device and its components. Ensure all connections are secure and free from corrosion. DO NOT use excessive force on any components, especially connectors. Before any cleaning or inspection, ensure the power is disconnected to the Entra.Station.
Regularly inspect and clean the ticket dispenser unit, removing dust and debris from the ticket path and sensors. Ensure proper cable strain relief to prevent damage to wiring harnesses and connectors. Periodically check the 24V DC power supply to the dispenser unit. Schedule routine maintenance with a qualified technician.
If the dispenser uses optical sensors, try using a bright flashlight to check if the sensor responds differently. Sometimes, a slight change in light intensity can temporarily bypass a failing sensor. Check the dispenser status logs (if available) for error codes related to the dispenser or sensors. This can pinpoint the specific problem area.