Diagnostic report for an Audrey terminal with an unresponsive power button, potentially due to liquid spill. Includes safe handling and troubleshooting.
Inspect the power adapter label for the required input voltage (e.g., 120V AC).
Inspect the power adapter label for the output voltage and amperage (e.g., 5V DC, 2A).
Consult the manufacturer's documentation for battery specifications. Unrelated to external button failure.
The power button likely activates a low-voltage circuit connected to the terminal's power management integrated circuit (PMIC). Liquid ingress (e.g., from the coin spill) can cause short circuits, corrosion, or increased resistance within the button's electrical pathway. Electrostatic discharge (ESD) from the coins, especially in dry environments, can damage the PMIC or associated circuitry. Furthermore, cable strain on the power adapter input can lead to intermittent or complete power loss.
Power button on the Audrey terminal is completely unresponsive. The terminal does not power on when the button is pressed. A coin spill event was reported prior to the failure.
Implement a 'no liquids' policy near the terminal.,Provide staff training on the proper handling of the terminal and the importance of keeping it clean and dry.,Ensure the power adapter cable is properly routed and secured to prevent strain.,Regularly inspect the power adapter cable and connectors for damage.,Use an anti-static mat during the winter months to minimize ESD.,Schedule regular external cleaning of the terminal with appropriate cleaning agents.
Try pressing and holding the power button for 30 seconds. This may reset the PMIC if it's in a locked state. Also, inspect the power adapter's barrel connector for any bent pins. A slightly bent pin can prevent proper power delivery without being immediately obvious.