Troubleshooting a Strada card terminal displaying a Date/Time error. Diagnostics and non-invasive solutions for potential real-time clock (RTC) battery failure.
Check the power supply label or manufacturer's documentation.
Inspect the back of the terminal for an RJ45 Ethernet port.
Check with the store's management or IT department.
The Strada terminal utilizes a Real-Time Clock (RTC) module to maintain the date and time. This RTC typically relies on a small coin-cell battery (e.g., CR2032) for power when the terminal is disconnected from its main power source. When the battery voltage drops below a critical threshold (typically < 2.8V), the RTC loses its ability to maintain the correct date and time, triggering the error message. External factors like Electrostatic Discharge (ESD) events can also corrupt the RTC's memory.
Static electricity can damage the terminal's internal components. Ground yourself by touching a grounded metal object before handling the terminal or any cables. Do not use the terminal in a wet or humid environment. Ensure adequate ventilation around the terminal to prevent overheating. Do not attempt to open the terminal's casing, as this may void the warranty and trigger anti-tamper mechanisms. Always unplug the device before cleaning.
To prevent future date/time errors, regularly check the terminal's date and time. Implement a schedule to visually inspect power cables for damage or excessive bending. Ensure the terminal is placed in a location with stable power. Consider a UPS (Uninterruptible Power Supply) to protect the terminal from power outages.
Some Strada terminals have a hidden diagnostic menu accessible through a specific key combination (consult the manufacturer's documentation). This menu may provide information about the RTC battery voltage or error logs related to the clock. If the device supports network connectivity, configure NTP (Network Time Protocol) for automatic time synchronization.