Troubleshoot a "Low Battery" warning on a pay station. Diagnose charging issues & maintain device integrity within PCI-PTS safety standards.
Measure the adapter output with a multimeter if safe and feasible. Report measurements.
High temperatures can accelerate battery degradation. Note ambient temperature.
Frequent outages drain the battery and can shorten its lifespan.
The pay station relies on an internal rechargeable battery to maintain critical data and functionality during power outages or interruptions. This battery is typically charged via the main power supply. Charging circuits monitor voltage and current flow. Low voltage or improper charging current can trigger the low battery warning. Inaccurate voltage sensing can also cause false alerts. Degradation of the battery's chemical composition reduces capacity.
The pay station displays a "Low Battery" warning message. The device's backup battery may not be charging, or the device is prematurely reporting a low battery state.
Safe Handling: Unplug the pay station from the power outlet before performing any cleaning or inspection. Do not use liquids or solvents. Ensure your hands are dry to prevent electric shock. The pay station contains sensitive electronic components that can be damaged by electrostatic discharge (ESD). Use an anti-static wrist strap when handling the device, especially in dry environments. Never attempt to open the pay station's casing due to anti-tamper mechanisms.
Ensure the power cable is not subject to excessive strain or bending.,Clean the device regularly with a dry, anti-static cloth to remove dust and debris.,Protect the device from extreme temperatures and humidity.,Avoid frequent power interruptions that rely heavily on the backup battery.,Schedule periodic checks of the power adapter and cable for damage.
Some pay stations have a diagnostic menu accessible via a specific key combination during startup. Consult the device's documentation to check the battery's health and voltage levels through the diagnostic menu. Note any unusual readings and report them to support. Check if the device has a battery reporting option within its settings.