Troubleshooting tap payment failures on Entra.Station card terminal. Focus on external fixes: cable checks, cleaning, and ESD prevention. No internal modifications.
Environmental factors can affect the performance of electronic components.
Error messages can provide valuable clues about the cause of the problem.
Physical damage can cause internal component failures.
NFC/EMV contactless transactions rely on a 13.56 MHz radio frequency. Signal attenuation can occur due to interference, damaged antenna, or component failure. ESD (Electrostatic Discharge) can damage the NFC chip. Voltage fluctuations or insufficient power can also cause intermittent failures. Baud rate errors are unlikely but possible if the firmware is corrupted.
Entra.Station card terminal fails to process contactless (tap) payments. Contact chip payments may still function.
Electrostatic discharge (ESD) can damage the terminal. Avoid touching internal components. Do not use liquids to clean the terminal. Ensure the terminal is properly grounded. Unplug the device before cleaning or inspecting cables. Tampering with the internal components of the Entra.Station will void the warranty and may permanently damage the device.
Regularly clean the terminal's surface. Ensure adequate ventilation to prevent overheating. Use a surge protector to protect against power fluctuations. Implement cable strain relief to prevent damage to the power and data cables. Ground the terminal if possible to reduce ESD risk, especially during dry winter months.
Try a different power outlet to rule out power supply issues within the building. Some models have a diagnostic mode accessible via a specific key combination (consult the user manual for the specific key sequence for Entra.Station, or contact support). Note: Factory reset option MAY exist, but proceed with EXTREME caution. This will delete all configurations and transaction history.