Troubleshooting Entra.Station parking pass rejection. Diagnostic steps for card reader malfunction, environmental factors, and preventive maintenance.
Confirm the power supply is outputting the correct voltage as specified in the device documentation.
Note any error codes to aid in troubleshooting.
Outdated firmware can cause compatibility issues. Check for updates.
The Entra.Station likely uses NFC/EMV or a barcode/QR code scanner to validate parking passes. NFC/EMV readers are susceptible to electromagnetic interference (EMI), signal attenuation due to physical obstructions, and electrostatic discharge (ESD). Barcode/QR code scanners rely on optical clarity; dirt or damage can impede scanning. Signal integrity between the reader and the main processing unit is also crucial; loose or damaged cables can cause intermittent failures. Cold temperatures (-40C) can affect component performance, especially capacitors and LCD screens, indirectly affecting the pass validation process.
Entra.Station consistently rejecting parking passes, regardless of validity confirmed by expiration dates.
Ensure safe handling procedures are followed when inspecting or cleaning the device. Disconnect the power supply before performing any maintenance. Avoid using excessive force when cleaning the card reader surface. The Commercial-Kiosk setting requires awareness of public safety. Repair should only be performed by qualified technicians. High voltage is present within the device. Never attempt to open the device casing; doing so voids the warranty and may damage the equipment or cause injury.
Regularly clean the card reader surface with a dry, non-abrasive cloth. Inspect the cable connections periodically to ensure they are secure. Shield the device from direct sunlight and extreme temperature fluctuations. Implement scheduled power cycles to prevent software glitches. Apply dielectric grease to external cable connectors to avoid corrosion.
Try wrapping a ferrite choke around the card reader cable near the main unit to mitigate EMI. If available, check system logs for any error messages related to the card reader or NFC/EMV module. These logs can provide clues about the root cause of the problem.