Diagnostic report for Entra.Station 'Communication Lost' error. Focus on external factors, network integrity, and non-invasive troubleshooting.
Shielded cables reduce electromagnetic interference.
Static IP may resolve intermittent DHCP issues.
Incompatible software versions can cause communication errors.
Communication failures can stem from several sources:
1. **Voltage Fluctuations:** Inconsistent power delivery can disrupt network card operation.
2. **Baud Rate Mismatch:** Incorrect data transmission speeds between the terminal and server.
3. **ESD Events:** Electrostatic discharge can temporarily disable communication circuits.
4. **Signal Attenuation:** Environmental factors (distance, interference) weaken the communication signal.
5. **Network Configuration:** IP address conflicts or incorrect gateway settings.
The Entra.Station terminal reports a 'Communication Lost' error, indicating a failure to maintain connection with the central server. This prevents transaction processing.
Avoid working on the Entra.Station during inclement weather (e.g., thunderstorms) to minimize the risk of electrical shock. Ensure hands are dry when handling electrical cables and power adapters. Do not use excessive force when connecting or disconnecting cables.
Regularly inspect network cables for damage. Ensure proper cable management to prevent strain on connectors. Periodically clean the exterior of the terminal with a dry, lint-free cloth to remove dust and debris. Schedule regular network maintenance with the IT department.
If the Entra.Station uses DHCP, try assigning it a static IP address to avoid IP address conflicts that can occur in dynamic network environments. Document the new IP address for future reference. If static IP is already set, verify it hasn't been duplicated on the network.