Audrey terminal reboots after network issue. Diagnosing potential causes, safe handling, and preventive measures for retail environments.
This could affect cellular signal strength or network cabling.
This helps determine if the problem is isolated to the terminal or a broader network problem.
Extreme temperatures or humidity can affect electronic components and connections.
Card terminals rely on a stable network connection for transaction processing. Network interruptions can cause software errors, voltage fluctuations from power cycling during reconnection attempts, and data corruption in temporary memory. EMV and NFC components are sensitive to voltage drops. Modern card terminals use TCP/IP for network communication. Lost packets and timeouts during network outages can trigger errors, leading to a system reset. ESD (Electrostatic Discharge), prevalent in retail environments, especially during dry conditions, can also induce spurious reboots.
The Audrey terminal reboots unexpectedly following an interruption of the Rogers network service.
Exercise Safe Handling procedures. Avoid contact with the terminal's internal components as this could trigger anti-tamper mechanisms. Do not use excessive force when connecting or disconnecting cables. Static electricity discharge is a potential hazard; ground yourself before touching the terminal, especially in dry environments.
Implement cable strain relief measures to prevent damage to the network and power cables. Regularly clean the terminal's touchscreen with an anti-static wipe to minimize ESD buildup. Ensure adequate ventilation around the terminal to prevent overheating. If using wireless connectivity, confirm adequate signal strength.
If the terminal uses a cellular connection, check the signal strength indicator. Weak signal strength can lead to frequent disconnections and reboots. Try relocating the terminal to an area with better cellular coverage or adding an external cellular antenna (if supported). A hard reboot may clear corrupted network settings; hold the power button for 30 seconds.