Diagnostic report for Audrey terminal network failure post-power surge: DHCP issue, connectivity troubleshooting, safe handling procedures.
This information is needed to verify proper network configuration.
Recent changes might impact the DHCP server or network routing.
A faulty power adapter could contribute to power-related issues.
DHCP (Dynamic Host Configuration Protocol) relies on a stable power supply and network interface card (NIC) functionality. Power surges can damage the NIC or corrupt the terminal's network configuration settings stored in non-volatile memory. ESD (Electrostatic Discharge) events, especially prevalent in dry environments (winter), can temporarily disrupt the network communication. Signal attenuation due to damaged or improperly shielded network cables may also contribute to connection failures.
Audrey terminal fails to establish a network connection, presenting a DHCP-related error following a reported power surge. The terminal is non-operational for payment processing.
Potential electrical shock hazard exists. Always unplug the terminal from the power outlet before inspecting cables or performing any maintenance. Ensure the work area is dry to prevent electrocution. Avoid touching the terminal during thunderstorms due to lightning strike risk. Do not attempt to open the terminal's casing, as it may contain anti-tamper mechanisms that could permanently disable the device.
Use a surge protector to protect the terminal from future power surges.,Regularly inspect network cables for damage and ensure secure connections.,Implement ESD prevention measures, especially during dry winter months (e.g., anti-static mats, humidifiers).,Ensure adequate ventilation around the terminal to prevent overheating.,Establish a routine cleaning schedule for the terminal, particularly the touchscreen, using appropriate cleaning solutions.
Try assigning a static IP address to the Audrey terminal within the DHCP server's configuration. This can bypass potential DHCP negotiation issues and ensure consistent network connectivity. Accessing the terminal’s configuration menu (refer to the Audrey manual for the specific key combination) might reveal diagnostic information, but avoid any settings that could compromise the PCI-PTS compliance.