Troubleshooting Toast KDS displaying 'Resource Not Found'. Focus on network connectivity, server issues, and external cable integrity. Safe, non-invasive diagnostics.
Ethernet is generally more reliable for stable connectivity.
Verify that the KDS and server are on the same network subnet.
Knowing the timeline can help correlate the issue with potential network or server changes.
This error typically arises from network connectivity problems (TCP/IP), server-side issues (API endpoint unavailability, database access failures), or client-side configuration errors within the KDS application. Signal attenuation due to cable faults or electromagnetic interference (EMI) can also contribute to intermittent connectivity issues.
Avoid forcing connectors into ports. Use 'Safe Handling' procedures when disconnecting or reconnecting cables. Do not use excessive force on the touchscreen. Do not spray liquids directly onto the device. Ensure adequate ventilation to prevent overheating. In dry environments, take precautions against static discharge (ESD) when handling cables and the device.
Regularly inspect network cables for damage. Ensure the KDS is connected to a stable power source. Implement cable strain relief to prevent damage to connectors. Periodically clean the touchscreen with a microfiber cloth and approved screen cleaner to maintain optimal performance.
Check the KDS system logs for detailed error messages. Access to logs might require admin credentials. Attempt accessing the server via a web browser on the same network as the KDS, which can help isolate network or server problems. Rule out temporary network congestion by testing during off-peak hours.