Troubleshooting Toast KDS displaying incorrect employee names. Focus on network connectivity, database sync, and software issues. Safe external solutions only.
The troubleshooting steps differ slightly based on the connection type.
Knowing the software version helps determine if an update is needed.
If multiple units are affected, the problem may be network-wide or server-related.
The Toast KDS relies on network connectivity to access the Toast cloud database for employee information. Software on the KDS fetches employee data via API calls. Data integrity depends on the network, KDS software version, and server-side database synchronization. Voltage fluctuations or intermittent network connectivity can interrupt this process leading to corrupted or incomplete data transfer. The KDS caches employee data; synchronization issues can cause stale data to be displayed.
Safe Handling: Always unplug the KDS from the power outlet before inspecting cables or performing any maintenance. Avoid working on the device near liquids. Static electricity can damage the KDS. Avoid touching the touchscreen after handling materials that build up static charge. Do not use excessive force when plugging or unplugging cables. NEVER attempt to open the KDS unit as this could damage sensitive internal components and trigger anti-tamper mechanisms.
Regularly check the KDS network connection. Keep the KDS software updated to the latest version. Implement a stable network infrastructure (reliable router, good Wi-Fi coverage, undamaged Ethernet cables). Periodically review employee profiles in the Toast system for accuracy. Ensure a stable power supply.
Try accessing the KDS admin panel (if available) using a specific key combination (consult Toast documentation). Within the admin panel, force a manual database synchronization. If the issue persists after a restart, check the KDS system logs (if accessible) for error messages related to database connections.