Tiba SW-30 Ticket Jam: Technical Diagnostic & Release... | terminalfaults.org

Technical Background:

The SW-30 employs a 24V DC motor to drive the ticket dispensing mechanism. Optical sensors detect ticket presence and movement. A logic controller monitors sensor feedback and motor current to detect jams. The bill validator also communicates ticket counts via a serial interface.

Symptoms:

The Tiba SW-30 dispenser is reporting a ticket jam. Tickets are not dispensing, and an error code related to obstruction is likely displayed on the kiosk interface.

Possible Causes:

Foreign object obstructing the ticket path.
Ticket stock exceeding specified thickness or dimensions.
Motor failure or insufficient torque due to wear.
Optical sensor malfunction (dirt, damage, or misalignment).
Worn or damaged drive rollers causing slippage.
Power supply delivering insufficient voltage to the motor.

Solution:

1

Power cycle the kiosk: Fully power down the kiosk system for at least 60 seconds, then restart. This may clear a soft error.
2

Inspect ticket stock: Verify that the ticket stock meets the manufacturer's specifications for the SW-30 (size, thickness, material). Replace if necessary.
3

Visual inspection of ticket path: Using a flashlight, carefully examine the accessible portion of the ticket path for any visible obstructions (paper scraps, debris).
4

Attempt manual feed: If possible via the kiosk's software interface, attempt to manually feed a single ticket. Monitor for abnormal sounds or resistance.
5

Diagnostic mode (if available): Consult the Tiba SW-30 technical manual for instructions on accessing a diagnostic mode (if present). This mode may provide more detailed error information or allow for component testing.
6

Check external wiring: Inspect the 24V DC power connector and signal cables connected to the SW-30 for loose connections or damage. Reseat or replace as needed.
7

Contact Support: If the jam persists, contact Tiba technical support for further assistance.

Safety Warning:

The Tiba SW-30 operates on 24V DC. Exercise caution when inspecting wiring and connections. Ensure the kiosk is properly grounded to prevent electrical shock. Follow Safe Handling procedures (power off/unplug) before any inspection.

Prevention:

Regular cleaning of the ticket dispenser area with compressed air to remove dust and debris.,Use only approved ticket stock to prevent jams and ensure reliable dispensing.,Periodic inspection of the ticket path for wear and tear.,Ensure the kiosk's power supply provides stable and sufficient voltage.,Implement a schedule for preventative maintenance checks as outlined in the Tiba SW-30 service manual.

Expert Tip:

If a ticket jam occurs frequently, consider installing a small ferrite choke on the 24V DC power cable near the SW-30. This can help reduce electrical noise that may interfere with the optical sensors and trigger false jam errors.

Frequently Asked Questions

•What are the recommended ticket stock specifications for the Tiba SW-30?

Refer to the Tiba SW-30 technical manual for detailed ticket stock specifications including dimensions, thickness, and material type.

•How do I access the diagnostic mode on the Tiba SW-30?

The method for accessing the diagnostic mode varies. Consult the Tiba SW-30 service manual for specific instructions and required key combinations or software commands.

•What is the typical lifespan of the 24V DC motor in the Tiba SW-30?

Motor lifespan is dependent on usage. Check the service manual to determine the MTBF of the motor. Regularly inspect for signs of wear such as unusual noises or reduced torque.

Tiba SW-30 Ticket Jam: Technical Diagnostic & Release Procedure

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•What are the recommended ticket stock specifications for the Tiba SW-30?

•How do I access the diagnostic mode on the Tiba SW-30?

•What is the typical lifespan of the 24V DC motor in the Tiba SW-30?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: