Troubleshooting a TD terminal failing to process loyalty points redemptions. Focus: external issues, software integration, and data corruption.
This will help narrow down the potential cause.
Outdated software is a common cause of integration issues.
Recent changes may have introduced the issue.
Loyalty point redemption failure indicates a potential issue with the terminal's communication to the loyalty point server. This could stem from signal attenuation across network cables, incorrect baud rate configuration for serial communication (if applicable), intermittent power fluctuations affecting the network interface controller (NIC), or data corruption within the terminal's memory allocated for loyalty program integration. The NFC/EMV chip integrity is likely unrelated, given the failure is specifically with loyalty points and not payment processing. However, a corrupted software update could affect all functions.
TD terminal fails to process loyalty points redemptions. Transaction proceeds without loyalty point application. Error message (if any) unspecified.
Safe Handling: When inspecting or disconnecting cables, ensure the terminal is powered off. Avoid pulling on cables; grasp the connector firmly. Be aware of potential tripping hazards associated with loose cables. Avoid touching exposed metal connectors during electrical storms. Do not attempt to open the terminal casing as it may trigger anti-tamper mechanisms.
Try accessing the terminal's diagnostic menu (consult the TD terminal documentation for the key combination) to run network diagnostics and check the status of the loyalty program integration. A failed ping test within the terminal's diagnostic menu can quickly isolate a network connectivity issue. Check for any external interference such as other electronic devices near the terminal causing EMI.