Diagnostic report for Star Micronics TSP143III printer resetting during receipt printing. Analyzes power, ESD, cable integrity, and provides non-invasive solutions.
Indicates potential software incompatibility.
Helps isolate the problem to specific data or transactions.
Identifies potential power supply issues.
The TSP143III's internal power supply may be susceptible to voltage drops during the printing process, especially when printing dense text or graphics, leading to a brownout and subsequent reset. Electrostatic discharge (ESD) events, common in dry environments, can also disrupt the printer's microcontroller operation. Baud rate settings and interface cable integrity impact serial data transfer, and errors may manifest as printer malfunction. Signal attenuation due to cable length or damage could also trigger a reset.
The Star Micronics TSP143III printer resets unexpectedly during the printing of receipts, specifically when product descriptions are included.
Safe Handling: Unplug the printer from the power outlet before performing any cleaning or cable inspection. Ensure hands are dry to avoid electrical shock. Avoid touching the print head directly after printing, as it may be hot. Do NOT attempt to open the printer casing or access internal components, as this can void the warranty and potentially damage the device. ESD Warning: Static discharge can damage the printer's electronics. Ground yourself before touching the printer or cables, especially in dry environments.
Regularly clean the exterior of the printer with a dry, antistatic cloth to minimize dust buildup and ESD risk. Inspect power and interface cables for damage or strain. Implement cable management solutions to prevent cable strain and accidental disconnections. In dry environments, consider using a humidifier to reduce the risk of ESD.
If the printer resets consistently when printing specific product descriptions, try printing a test receipt with only those problematic descriptions. This isolates the issue and suggests a font rendering or data processing problem. Also, check the printer's error logs (if accessible through the driver) for specific error codes related to the resets.