Troubleshoot and resolve TSP143III printer resets during receipt printing. Safe handling, potential causes, and preventative measures for retail environments.
Windows 10, Windows 11, MacOS, Linux, etc.
POS Software, Web Browser, Custom Application, etc.
Yes, No, Unknown.
Printer resets can stem from several hardware and software factors. Voltage fluctuations in the power supply, data transmission errors (baud rate mismatch, cable interference), electrostatic discharge (ESD) events, and software/firmware bugs related to font rendering can trigger a reset. Font rendering requires significant processing, and a corrupted font file or driver incompatibility can overload the printer's processor.
To prevent electrical shock, always disconnect the power cable before cleaning or inspecting the printer. Do not operate the printer in wet or damp environments. Ensure the power cable is properly grounded. Avoid touching the printer's internal components. Do not attempt to open the printer casing, as this can damage the device and void the warranty.
Regularly clean the printer exterior with a dry, lint-free cloth. Ensure adequate ventilation around the printer to prevent overheating. Implement cable management to minimize strain on power and data cables. Consider an anti-static mat in dry environments to reduce ESD risk. Schedule periodic driver and firmware updates.
Try printing a test receipt using the printer's internal diagnostic mode (consult the Star Micronics TSP143III manual for the key sequence). If the printer resets during the diagnostic print, it indicates a hardware issue. If the diagnostic print is successful, the problem likely lies with the driver, software, or font being used.