Diagnose and resolve TSP143III receipt printer resets during printing. Covers power fluctuations, ESD, and communication errors. Solutions for retail environments.
Resets with store addresses point to data processing errors or character encoding issues.
Recent changes may introduce incompatibilities causing the resets.
USB hubs can sometimes introduce power or communication problems.
The TSP143III uses serial or USB communication. Reset events can stem from voltage dips during printing, baud rate misconfigurations causing data corruption, electrostatic discharge (ESD) from the environment or paper, or signal attenuation over the communication cable.
Disconnect the power supply before inspecting cables or cleaning the printer. Avoid using liquids directly on or inside the printer to prevent electrical shock. Ensure the power cable is not a tripping hazard in the retail environment. ESD risk exists, especially in winter months. Avoid touching the printer's internal components; this is a PCI-PTS device and any attempt to open the casing will trigger anti-tamper mechanisms.
Regular Cleaning: Dust and debris can contribute to ESD. Clean the printer exterior regularly with a dry, antistatic cloth.,Cable Management: Implement proper cable management to prevent strain on the USB and power connections.,Humidity Control: Maintain adequate humidity levels, especially during dry seasons, to minimize ESD.,Surge Protection: Use a high-quality surge protector to protect the printer from power fluctuations.,ESD Mat: Consider an ESD mat under the printer, especially in dry climates. Ensure proper grounding of the mat.
If the issue only occurs with specific store addresses, investigate potential character encoding problems within the printing software. Test printing a simplified address to isolate the problematic characters. Incorrect printer driver settings might also be the cause.