Diagnostic report for Star Micronics TSP143III Telus version printer resetting after software update. Covers troubleshooting, safety, and prevention.
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Software updates can alter printer configuration settings, firmware, or driver compatibility. Voltage fluctuations, even minor ones, during the update process can corrupt firmware. Baud rate mismatches between the Telus software and the printer can also cause communication errors, leading to resets. Electrostatic discharge (ESD) events, particularly in dry environments, can disrupt the printer's internal logic.
The Star Micronics TSP143III Telus version printer resets unexpectedly following a Telus software update. This may manifest as loss of connection, printing errors, or complete power cycling.
Do not open the printer casing as it may void the warranty and could expose you to electrical hazards. Avoid operating the printer in excessively humid or dusty environments. Ensure the power outlet is properly grounded. Before disconnecting any cables, ensure the printer is powered off. Do not use excessive force when connecting or disconnecting cables.
Try using a different USB port on the terminal. Some USB ports may have different power delivery characteristics. A powered USB hub can also help stabilize the power supply to the printer.