Troubleshooting Poynt Terminal voucher validation errors. Focus on NFC/EMV integrity, cable strain, and ESD. Includes diagnostics and preventative measures.
Record the exact error message for further diagnosis.
Recent software updates may introduce new bugs.
If other payment methods are also failing, the issue may be related to network connectivity or terminal hardware failure.
Voucher validation typically involves Near Field Communication (NFC) or EMV chip reading. The terminal communicates with a payment processor to verify voucher validity. Signal attenuation due to cable issues, ESD interference affecting the NFC reader, or software glitches can disrupt this process. The terminal relies on a stable voltage supply (typically 5V) for proper operation of the EMV and NFC components. Insufficient voltage can lead to read errors.
The Poynt Terminal is not accepting meal vouchers. Voucher validation is failing during the transaction process. Transactions may be declined or produce an error message related to voucher acceptance.
Avoid using excessive force when connecting or disconnecting cables. Do not use liquid cleaners directly on the terminal. Ensure the power outlet is properly grounded. Internal components are sensitive to ESD; avoid touching internal components. Risk of electric shock if the terminal is not properly grounded or if cables are damaged. Static discharge during dry months is a known source of EMV/NFC corruption.
Try a 'double tap' for NFC vouchers. Sometimes the NFC reader requires precise alignment and a second attempt improves read success. Confirm the merchant ID (MID) associated with the voucher program is correctly provisioned on the terminal via the Poynt HQ portal. Outdated MIDs cause voucher declines.