Poynt Terminal: Tip Configuration Error Diagnostic -... | terminalfaults.org

Technical Background:

EMV/NFC transactions rely on configuration files that dictate accepted payment methods, security protocols, and user interface elements, including tip prompts. Tip functionality relies on correct parameters within these configuration files. Data corruption or incomplete configuration updates can disable tip options. Signal attenuation from damaged cables or ESD can corrupt data during configuration updates.

Symptoms:

Poynt terminal does not allow customers to enter or select tip amounts during transactions. The error message displayed indicates a configuration problem.

Possible Causes:

Incorrect configuration file loaded onto the terminal.
Corrupted configuration file due to incomplete update or power interruption during update.
Software glitch preventing tip prompt from displaying.
Network connectivity issues preventing the terminal from retrieving the correct configuration from the server.
Damaged communication cable leading to intermittent data transmission errors.
ESD event causing corruption of configuration data in memory.

Solution:

1

Perform a soft reboot of the Poynt terminal. Power cycle the device by disconnecting the power adapter for 30 seconds, then reconnecting it.
2

Verify network connectivity. Ensure the terminal is connected to a stable network via Wi-Fi or Ethernet.
3

Check for software updates. Navigate to the terminal's settings menu and check for any available software updates. Install any pending updates.
4

Review the terminal's tip configuration settings. Access the settings menu and verify that tip options are enabled and configured correctly. Pay specific attention to minimum and maximum tip percentages, if applicable.
5

Contact Poynt support to request a remote configuration reset. This will restore the terminal to its default configuration settings.
6

Inspect the power and network cables for damage. Replace any damaged cables.
7

As a last resort, perform a factory reset. This will erase all data on the terminal, so only perform this if other solutions have failed.

Safety Warning:

Safe Handling: Do not attempt to open the Poynt terminal casing. Doing so will trigger anti-tamper mechanisms and permanently damage the device. Always disconnect the power adapter before performing any maintenance. Avoid liquids near the device to prevent electrical shock.

Prevention:

Regularly clean the touchscreen with a soft, dry cloth to prevent buildup of dirt and grime.,Ensure the terminal is placed in a location with adequate ventilation to prevent overheating.,Avoid placing the terminal near sources of electromagnetic interference (EMI), such as microwave ovens or other electronic devices.,Implement cable strain relief to prevent damage to the power and network cables.,Consider using an anti-static wrist strap during dry months to minimize the risk of ESD.,Schedule regular software updates to ensure the terminal is running the latest version of the operating system and security patches.

Expert Tip:

If the terminal is consistently failing to load the correct configuration, try assigning it a static IP address to improve network connectivity stability.

Frequently Asked Questions

•What are the steps to perform a factory reset on a Poynt Terminal?

Refer to the Poynt Terminal documentation or contact Poynt support for instructions on performing a factory reset. This process will erase all data on the device.

•How do I access the configuration settings on a Poynt Terminal?

Typically, configuration settings are accessed through the 'Settings' or 'Admin' menu, often requiring a PIN or password.

•What type of network cable should be used with the Poynt Terminal (if applicable)?

Use a standard Cat5e or Cat6 Ethernet cable to connect the Poynt Terminal to the network, if using a wired connection.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•What are the steps to perform a factory reset on a Poynt Terminal?

•How do I access the configuration settings on a Poynt Terminal?

•What type of network cable should be used with the Poynt Terminal (if applicable)?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: