Troubleshooting Poynt Terminal displaying 'Service Unavailable'. Diagnostic steps, potential causes, and preventative measures for retail environments.
This helps determine if the terminal is detecting a network connection.
Recent changes may be the cause of the 'Service Unavailable' error.
This helps isolate whether the issue is specific to the Poynt Terminal or a broader network problem.
The 'Service Unavailable' error typically indicates a failure in the terminal's ability to communicate with the payment processing server. This can be caused by network connectivity issues (Wi-Fi or Ethernet), DNS resolution failures, SSL/TLS handshake errors, or problems with the terminal's application software. Signal attenuation (Wi-Fi or cellular) can also impact connectivity. Voltage fluctuations from the power supply can cause intermittent failures in network components.
The Poynt Terminal displays a 'Service Unavailable' error message, preventing transaction processing.
Safe Handling: Always unplug the Poynt Terminal from the power outlet before cleaning or performing any maintenance. Avoid exposing the terminal to liquids or excessive moisture. Do not attempt to open the terminal casing, as this may damage the device and void the warranty. Static discharge (ESD) can damage electronic components. Use caution in dry environments, especially during winter months. Ground yourself before touching the terminal by touching a grounded metal object.
Regularly clean the terminal screen and exterior with a soft, dry cloth to remove dust and debris. Ensure the power cable and network cables are securely connected and free from strain. Avoid placing the terminal near sources of electromagnetic interference (EMI), such as microwaves or high-powered appliances. Periodically check for and install software updates for the Poynt Terminal.
A common cause of intermittent network connectivity issues is a loose or damaged Ethernet cable. Try using a known good Ethernet cable to rule out this possibility. If using Wi-Fi, check the signal strength at the terminal's location. If the signal is weak, try moving the router/access point closer to the terminal or adding a Wi-Fi extender.