Poynt Terminal 'Out of Paper' Error Diagnostic - Solar... | terminalfaults.org

Technical Background:

The Poynt Terminal utilizes an optical or mechanical sensor to detect the presence of paper. A low voltage signal is transmitted; obstruction (paper) triggers a change in voltage or mechanical switch state. Dust, paper debris, or sensor misalignment can disrupt this signal. Power fluctuations may also cause false readings.

Symptoms:

The Poynt Terminal displays an 'Out of Paper' error message despite paper being loaded.

Possible Causes:

Paper sensor obstructed by dust or paper debris.
Paper roll improperly installed, preventing sensor activation.
Faulty or misaligned paper sensor.
Loose or damaged sensor cable connection.
Low voltage condition affecting sensor operation.
Software glitch causing false error reporting.

Solution:

1

Power cycle the terminal: Unplug the power adapter from the terminal and the wall outlet. Wait 30 seconds, then reconnect the power adapter.
2

Inspect the paper roll: Ensure the paper roll is properly installed and the paper is feeding correctly. Verify the paper roll is the correct size and type as specified by Poynt.
3

Clean the paper sensor: Use a can of compressed air to gently blow away any dust or debris from the paper sensor area. Do not use liquids or sharp objects.
4

Check for paper jams: Open the printer cover and inspect for any paper jams or obstructions. Remove any jammed paper carefully.
5

Inspect sensor cable (external only): Verify the paper sensor cable (if externally accessible) is securely connected and undamaged.
6

Restart the Poynt application: If the error persists, restart the Poynt application on the terminal. Consult the Poynt documentation for instructions.
7

Contact Poynt support: If the issue remains unresolved after performing these steps, contact Poynt support for further assistance.

Safety Warning:

Safe Handling: Always unplug the power adapter before performing any maintenance or inspection. Ensure the power outlet is easily accessible. Avoid using the terminal in wet or humid environments. Static electricity discharge (ESD) can damage the terminal; ground yourself before handling the device, especially in dry environments (winter).

Prevention:

Regularly clean the terminal exterior with a dry, lint-free cloth. Ensure the paper roll is properly loaded and is of the correct type. Protect the terminal from excessive dust and moisture. Implement cable strain relief to prevent damage to power and data cables.

Expert Tip:

Some Poynt terminals have a diagnostic mode that can test the paper sensor. Refer to the Poynt technical documentation for the specific key combination to access this mode. A simple test is to slightly (very slightly!) move the paper roll position. Sometimes a minor positional change aligns the paper with the sensor.

Frequently Asked Questions

•What is the correct paper roll size for this terminal?

Refer to the Poynt Terminal's specifications for the correct paper roll size. Using the wrong size can damage the printer mechanism or cause sensor errors.

•How do I access the Poynt Terminal's diagnostic mode?

Consult the official Poynt Terminal documentation or contact Poynt support for instructions on accessing the diagnostic mode. This often involves a specific key combination during startup.

•What type of cleaning solution is safe to use on the terminal's touchscreen?

Use a soft, lint-free cloth dampened with a small amount of isopropyl alcohol. Avoid spraying liquids directly onto the screen. Ensure the terminal is powered off during cleaning.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•What is the correct paper roll size for this terminal?

•How do I access the Poynt Terminal's diagnostic mode?

•What type of cleaning solution is safe to use on the terminal's touchscreen?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: