Troubleshooting Poynt Terminal installment payment errors. Identify causes like network issues or software glitches & follow steps for resolution & prevention.
Check the 'About' section in the terminal settings menu. Provide the full version string.
Indicate which connection type is active on the Poynt Terminal.
Determine the payment gateway provider and software version integrated with the Poynt Terminal.
Installment payment processing relies on stable network connectivity (TCP/IP), EMV chip reader functionality (voltage fluctuations can cause read errors), and correctly configured payment gateway software (application version mismatch). Signal attenuation due to physical interference (e.g., metal shelving) can impact wireless communication. Incorrect date/time can also invalidate secure transaction certificates.
Poynt terminal fails to process installment payment plans. Transactions are either declined, time out, or the installment option is unavailable.
Avoid placing the terminal near sources of excessive heat, moisture, or static electricity. Ensure the power cord is not frayed or damaged. Safe Handling: In case of malfunction, unplug the terminal before inspection. Do not attempt to open the terminal casing; it contains anti-tamper mechanisms that will permanently disable the device.
Regularly clean the terminal screen and EMV chip reader with a dry, lint-free cloth to prevent buildup of dust or debris.,Ensure stable network connectivity by using a reliable Wi-Fi network or a wired Ethernet connection.,Keep the terminal software up to date by enabling automatic updates or manually checking for updates regularly.,Provide adequate strain relief for all connected cables to prevent damage or disconnection.,Monitor the terminal's performance and report any issues or unusual behavior to the IT department or payment gateway support.
Try clearing the Poynt Services cache partition via the diagnostic menu (specific key combination varies by terminal firmware - consult manufacturer documentation for the exact sequence). This can resolve software conflicts without a full factory reset. Alternatively, try temporarily disabling and re-enabling the installment payment option in the terminal settings.