Diagnostic report for Poynt Terminal displaying 'Battery Low' even when plugged in. Focus: external troubleshooting and safety in a retail environment.
Check the label on the power adapter for the specified voltage (V) and amperage (A).
Extreme heat or cold can affect battery performance and lifespan.
Outdated software can cause battery-related issues.
The Poynt Terminal relies on a lithium-ion battery for power. A charging circuit regulates voltage and current to the battery. Diagnostic routines monitor battery voltage and report errors if the voltage is below a threshold or the charging current is outside expected parameters. Environmental factors like low temperatures can affect battery performance.
The Poynt Terminal displays a 'Battery Low' error message despite being connected to a power source.
Avoid spills near the terminal. Liquid ingress can create short circuits. Do not attempt to open the terminal casing; it contains tamper-evident seals. Opening the device will void any warranty and may permanently disable it. If the terminal emits smoke or sparks, immediately unplug it from the power source using Safe Handling procedures and contact technical support.
Regularly inspect power cables for damage and replace them as needed.,Avoid placing the terminal in direct sunlight or near heat sources.,Clean the charging port periodically to prevent dust buildup.,Ensure the terminal is plugged into a surge protector to protect against power surges.,Train staff to avoid putting excessive strain on the power cable when connecting/disconnecting.
Try pressing and holding the power button and the volume up button simultaneously for 5 seconds. This sometimes triggers a diagnostic mode or forces a battery status refresh. If the terminal uses a USB-C charging port, try rotating the connector 180 degrees before plugging it in; some USB-C implementations exhibit polarity sensitivity.