Troubleshooting 'Service Unavailable' error on a Poynt Terminal. Focus: Network connectivity, power stability, and safe handling procedures in a retail environment.
This information is needed to troubleshoot connectivity.
This helps determine if the terminal is on the network and can reach the internet.
Eliminates the possibility of a problem on the payment processor's end.
The 'Service Unavailable' error typically indicates a failure in communication between the Poynt Terminal and the GoDaddy (or other) payment processing server. Possible causes include:
1. Network connectivity issues (Wi-Fi or Ethernet).
2. DNS resolution failure.
3. TLS/SSL handshake failure.
4. Server-side problems at the payment processor.
5. Corrupted application software on the Poynt Terminal.
6. Power supply instability affecting network module.
The Poynt Terminal displays a "Service Unavailable" error message on its screen. The terminal is non-functional for payment processing.
1. Always perform 'Safe Handling' procedures (unplugging) before inspecting or cleaning the terminal.
2. Do NOT use excessive force when plugging or unplugging cables.
3. Ensure the power outlet is properly grounded.
4. In dry environments, static electricity (ESD) can damage the terminal's electronic components. Ground yourself before touching the terminal, especially in winter.
1. Regularly inspect network cables for damage and ensure secure connections.
2. Position the terminal away from sources of electromagnetic interference (e.g., microwave ovens, power transformers).
3. Clean the touchscreen regularly with a non-abrasive cleaner to maintain responsiveness.
4. Ensure adequate ventilation around the terminal to prevent overheating.
5. Implement cable strain relief to prevent damage to power and network cables.
If the Poynt Terminal uses a static IP address, temporarily switch it to DHCP to see if the issue resolves. A conflict in IP addressing on the network might be the source of the problem. Also, check the router's DHCP lease time; a short lease can cause intermittent connectivity issues.