Diagnosing Poynt Terminal 'Out of Paper' error: sensor malfunction, paper path obstruction, firmware glitches, power fluctuations. Retail checkout focus.
Using a non-original adapter may cause voltage fluctuations.
Incorrect paper type can cause sensor malfunction.
EMI can affect sensor readings. Relocate the terminal if necessary.
The terminal utilizes an optical or mechanical sensor to detect paper presence. Sensor failure, obstructed light path (optical), or mechanical blockage (mechanical) can trigger a false 'Out of Paper' signal. Low voltage can cause erratic sensor behaviour. Firmware controls sensor readings and reporting.
The Poynt Terminal displays an 'Out of Paper' error message despite the presence of paper.
Safe Handling: Always unplug the terminal from the power outlet before performing any cleaning or maintenance. Never use liquids or aerosols to clean the terminal. Ensure the work area is dry and free of static electricity. Do not attempt to open the terminal casing as this will void the warranty and potentially damage the device (PCI-PTS compliance).
Regularly clean the terminal exterior with a dry, lint-free cloth. Ensure the power cable is free from strain and not pinched. Avoid operating the terminal in areas with high humidity or static electricity. Use only approved paper rolls to prevent paper dust buildup. Periodically check paper path for debris.
A rapid series of key presses (specific to Poynt models - consult the manual) may sometimes trigger a diagnostic routine that recalibrates the paper sensor. Refer to the official Poynt documentation or support channels for the correct key combination for your specific terminal model.