Troubleshoot Poynt Smart Terminal printing freezes. Identify potential printer driver conflicts, connectivity issues, and apply preventative measures.
This helps identify potential compatibility issues.
The frequency helps determine the severity and potential causes.
Error messages can provide valuable clues about the underlying problem.
The Poynt Smart Terminal communicates with its internal printer via a defined protocol (likely USB or Serial). A driver conflict arises when the operating system incorrectly interprets data from the printer or vice versa. Interrupt requests (IRQs) for the printer may be mismanaged, leading to system instability. Insufficient buffer allocation or memory leaks in the printing subsystem can also cause freezes. Electrostatic discharge (ESD) during dry months can interfere with data transmission.
Poynt Smart Terminal freezes during printing operations. The device becomes unresponsive, requiring a reboot to restore functionality. The frequency of freezes is correlated with printing activity.
Safe Handling: Always unplug the power adapter before cleaning the device. Use a dry, lint-free cloth. Avoid liquids near the terminal. Ensure adequate ventilation to prevent overheating. Do NOT attempt to open the device casing, as this may trigger anti-tamper mechanisms and void the warranty.
Regularly clean the terminal screen and exterior with a dry, antistatic cloth to minimize electrostatic discharge (ESD).,Ensure the terminal is placed on a stable surface to prevent accidental cable strain.,Keep the terminal away from sources of electromagnetic interference (EMI) such as microwaves or power transformers.,Periodically check for and install system updates from Poynt to ensure optimal performance and security.,Avoid overloading the terminal's print queue with excessively large or complex print jobs.,Monitor the printer interface cable for wear and tear, replacing it as needed.
If experiencing intermittent printing issues, try using a USB cable with a ferrite choke (EMI filter) near the terminal connection point. This can help to reduce electromagnetic interference and improve data transmission reliability. Check for available firmware updates even if the terminal indicates that it is up to date; sometimes, updates are rolled out in stages.