Troubleshooting double receipt printing on a Poynt Smart Terminal. Diagnostics & solutions for retail environments. Ensure PCI-PTS compliance.
Check the 'About' section in the settings menu.
This helps isolate if the issue is payment-type specific.
Physical shock can loosen internal connections.
Receipt printing is typically controlled by the terminal's software and print spooler. Electrical interference (EMI) or voltage fluctuations can cause erratic printer behaviour. A faulty thermal print head or driver software glitch can also contribute to duplicate print commands. Data transmission errors between the payment processing module and the printer can also lead to the same output being sent multiple times. Corrupted printer spooler data or queue can also cause duplication.
The Poynt Smart Terminal is printing two receipts for every transaction. This occurs on both customer and merchant copies.
Safe Handling: Always unplug the Poynt Smart Terminal from the power outlet before performing any cleaning or maintenance. Avoid using liquids directly on the terminal to prevent electrical shock. Ensure the terminal is placed on a dry, stable surface. Do not attempt to open the terminal casing, as this will void the warranty and may damage the device's anti-tamper mechanisms.
Regularly clean the Poynt Smart Terminal's touchscreen and exterior with a dry, lint-free cloth to prevent static buildup.,Ensure the terminal is connected to a stable power source. Use a surge protector to protect against voltage spikes.,Avoid placing the terminal near sources of electromagnetic interference (e.g., microwaves, radios).,Periodically check for and install software updates to address potential bugs and improve performance.,Train staff on proper terminal usage and troubleshooting procedures.
Try printing a test receipt from the Poynt Smart Terminal's diagnostic menu. If the test receipt prints correctly, the issue may be related to the payment processing software or transaction data. If the test receipt also prints twice, the problem is likely with the printer hardware or driver. Occasionally, clearing the terminal's cache can resolve printing issues.