Troubleshoot a Poynt terminal stuck in demo mode. Safe recovery steps, potential causes, and preventative measures for retail environments.
Troubleshoot network connectivity issues if unstable.
Perform a soft reset by holding the power button.
Ensure the date and time are accurate to avoid communication errors.
Demo mode is a software state. The terminal may be failing to authenticate with the Poynt services to obtain the correct operating parameters. Factors include network connectivity (WiFi/Ethernet), secure element communication failures, or corrupted configuration files.
The Poynt Terminal displays demo content and fails to process live transactions. User reports inability to exit demo mode via standard menu options.
Safe Handling: Unplug the terminal from the power outlet before performing any physical inspection or cleaning. Avoid liquids near the device. There are no user-serviceable parts inside. Opening the terminal voids the warranty and may trigger anti-tamper mechanisms. ESD Precautions: Static electricity can damage the terminal. Ground yourself before touching any exposed connectors.
Ensure stable network connectivity.,Avoid abrupt power loss during operation or updates.,Regularly check for and install software updates.,Provide adequate ventilation to prevent overheating.,Implement surge protection to safeguard against power fluctuations.
Try entering the Poynt PIN-pad '0731' rapidly and consecutively on the main screen. This may bypass the demo. If that fails, try a double tap on the top-left corner of the display.