Diagnosing Poynt Terminal stuck on "Verifying Account" screen. Focus on connectivity, power stability, and software refresh. Safe handling included.
Check Wi-Fi signal strength or Ethernet cable connection.
Incorrect date/time can cause authentication errors.
A failed update may corrupt the system.
Account verification depends on network connectivity, cryptographic module integrity, and correct system time. Voltage fluctuations during power cycles can corrupt temporary files, leading to authentication failures. Baud rate issues on the network interface may interrupt data transfer. Static discharge (ESD) can corrupt memory. Corrupted firmware during an Over-The-Air (OTA) update also causes authentication failure.
Poynt Terminal displays "Verifying Account" and fails to proceed. Account authentication process is incomplete.
Regularly inspect power cables for strain. Ensure a stable network connection. Clean the touchscreen with a dry, anti-static cloth to minimize electrostatic discharge. Keep the device away from direct sunlight and extreme temperatures.
If the terminal has a physical button for network diagnostics, use it to check the connection. If the terminal uses DHCP for IP address assignment, ensure the DHCP server on the network is functioning correctly. Also verify the terminal's firewall settings.