Poynt Terminal troubleshooting guide for demo mode issues. Diagnose, resolve, and prevent recurrence. Focus on safe handling and ESD prevention in retail environments.
Used for warranty and support purposes.
Required for firmware updates and some troubleshooting steps.
Avoids repeating already attempted solutions.
Poynt Terminals utilize secure bootloaders and firmware to ensure PCI compliance. Demo mode is typically a software configuration setting or a state triggered by a specific key combination or configuration file. Erroneous activation can stem from software glitches, corrupted settings, or unintended user actions. Internal components such as the flash memory storing the configuration and the real-time clock (RTC) could contribute to the issue if data is corrupted or timing is skewed. Power fluctuations can also corrupt the stored configuration.
The Poynt Terminal is consistently operating in demo mode, preventing normal transaction processing.
Safe Handling: Always disconnect the power adapter before performing any troubleshooting steps. Avoid contact with internal components. Static electricity can damage the terminal's electronics. Do not use excessive force when pressing buttons or connecting cables. Ensure the power cable is not strained or pinched.
Ensure the terminal is connected to a stable power source to prevent power interruptions.,Train staff on the proper operation of the terminal and the potential for accidentally activating demo mode.,Regularly check for and install firmware updates.,Implement ESD prevention measures, especially during dry months (e.g., anti-static mats).,Maintain a clean and dust-free environment around the terminal to prevent overheating.,Do not stack items on top of the terminal.
Some Poynt Terminals have a hidden diagnostic menu accessible via a specific key combination during boot. Check the Poynt developer documentation for information. Use this menu (if available) to check the terminal's configuration and system logs for errors. A full format may be available, but proceed cautiously, as it deletes data.