Poynt Terminal language selection issue. Potential causes: Software corruption, power fluctuation, ESD, cable fault. Diagnostic and repair steps.
Check the label on the power adapter. It should match the terminal's input requirements.
Check your purchase records or contact Poynt support.
Inspect the casing, screen, and ports for cracks, dents, or other damage.
The Poynt Terminal's software relies on stored configuration data (likely in non-volatile memory) for regional settings, including language. Software corruption, interrupted firmware updates, or hardware faults affecting memory access can cause this data to be lost or misinterpreted. Power fluctuations or ESD events during configuration storage can corrupt the data. The touchscreen interface relies on capacitive sensing; interference or damage can disrupt input.
Poynt Terminal is stuck on the language selection screen and the regional settings appear to have reset.
Ensure the Poynt Terminal is disconnected from the power source before cleaning. Do not use excessive moisture when cleaning. Static discharge can damage the device; ground yourself before handling. Avoid cable strain. Do not attempt to open the device casing, as this will void the warranty and may trigger anti-tamper mechanisms.
Ensure the Poynt Terminal is connected to a stable power source, preferably with surge protection.,Avoid touching the screen with excessive force or sharp objects.,Clean the touchscreen regularly with a soft, lint-free cloth and approved screen cleaner.,Route the power cable to prevent strain or damage.,Implement ESD control measures, especially during dry/winter months (e.g., antistatic mats).,Schedule regular software/firmware updates provided by Poynt.
Try using a USB keyboard (if supported) to navigate the language selection screen if the touchscreen is unresponsive. Check the power adapter voltage and amperage rating to ensure it matches the Poynt Terminal's requirements. A mismatched adapter can cause erratic behaviour.