Poynt Terminal Stuck on "Initializing" - Startup Failure... | terminalfaults.org

Technical Background:

System initialization typically involves loading the operating system and associated software modules from internal storage (e.g., eMMC) into RAM. Failure can be due to corrupted firmware, insufficient voltage to the eMMC or CPU, or failure to establish communication between the CPU and eMMC (baud rate issue). ESD events can also corrupt the bootloader.

Symptoms:

The Poynt Terminal displays "Initializing" on the screen and fails to complete the startup process.

Possible Causes:

Corrupted firmware during a previous update attempt.
Power supply unit (PSU) delivering insufficient voltage to the mainboard.
Loose or damaged power cable causing intermittent power loss.
Electrostatic discharge (ESD) damaging the bootloader or other critical components.
Internal storage (eMMC) failure.
Communication failure between the CPU and the eMMC storage.

Solution:

1

Perform a hard reset: Disconnect the power cable from the Poynt Terminal for at least 60 seconds. Reconnect the power cable and attempt to power on the device.
2

Inspect the power cable: Check for any signs of damage (fraying, cuts, kinks). Ensure the cable is securely connected to both the terminal and the power outlet.
3

Verify power outlet functionality: Use a different known working device to confirm the power outlet is functioning correctly.
4

Attempt firmware recovery (if available): Consult the official Poynt documentation or support website for instructions on performing a firmware recovery using a USB drive or other external media. This process MUST be done according to Poynt's official methods.
5

Check external peripherals: Disconnect any connected peripherals (e.g., barcode scanner, printer) to rule out interference or power drain issues during startup.
6

Clean the touchscreen: Gently wipe the touchscreen with a clean, dry, anti-static cloth to remove any dirt or debris that may be interfering with the touch sensors.
7

Escalate to Poynt Support: If the above steps fail, contact Poynt support for further assistance and potential hardware replacement.

Safety Warning:

Safe Handling: Always disconnect the power cable before performing any inspection or cleaning. Avoid touching the internal components of the device as this could cause damage or void the warranty. Static electricity can damage electronic components. Ground yourself before touching any part of the terminal.

Prevention:

Regularly inspect the power cable for damage and ensure it is securely connected. Clean the touchscreen with an anti-static cloth to prevent buildup of dirt and debris. Implement ESD prevention measures, especially during dry winter months (e.g., use anti-static mats). Avoid placing the terminal near sources of strong electromagnetic interference.

Expert Tip:

In some cases, pressing and holding the power button for an extended period (e.g., 30 seconds) while the device is disconnected from power can fully discharge any residual power and resolve minor startup issues. Then, reconnect the power and attempt to power on the device.

Frequently Asked Questions

•Is the power adapter the correct voltage and amperage for the Poynt Terminal?

Refer to the Poynt Terminal's specifications for the required power adapter voltage and amperage. Using an incorrect adapter can cause startup failures or damage the device.

•Has there been any recent power outages or surges in the area?

Power outages or surges can corrupt the device's firmware or damage its internal components. Consider using a surge protector to protect the terminal.

•What version of firmware is currently installed on the Poynt Terminal?

Knowing the firmware version can help determine if there are any known issues associated with that version and if an update is available.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•Is the power adapter the correct voltage and amperage for the Poynt Terminal?

•Has there been any recent power outages or surges in the area?

•What version of firmware is currently installed on the Poynt Terminal?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: