Troubleshooting Poynt terminal losing time. Focus: external diagnostics, power stability, environmental factors, and data backup.
Surge protectors can sometimes degrade over time and cause voltage fluctuations.
Extreme temperatures or humidity can affect the CMOS battery's performance.
Such activity could introduce power fluctuations or electromagnetic interference.
The Poynt Terminal relies on a CMOS battery to maintain the real-time clock (RTC) and other system settings when the main power is disconnected. Typical CMOS battery voltage is 3V. Loss of voltage leads to data loss (time/date). ESD events can corrupt the RTC. Incorrect date/time can break TLS/SSL connections for payments.
Poynt Terminal losing date/time settings. This indicates a potential issue with the CMOS battery or related power circuitry.
Avoid opening the Poynt Terminal casing. It contains tamper-evident mechanisms. Attempting to open it will likely void any warranty and render the device unusable. Ensure proper grounding to prevent ESD damage. Avoid operating the terminal in excessively humid environments.
To prevent future issues, maintain a stable power supply, avoid cable strain on the power cord, and ensure the terminal is placed in an area with minimal ESD risk. Regularly clean the touchscreen with an approved cleaner.
Some network configurations block NTP traffic. Verify that UDP port 123 is open on the network firewall to allow the Poynt Terminal to synchronize its time with an external time server. A weak Wi-Fi signal can also interrupt time synchronization.