Poynt GoDaddy: Network Connectivity Troubleshooting -... | terminalfaults.org

Technical Background:

The Poynt GoDaddy relies on either Wi-Fi (802.11 a/b/g/n) or cellular (3G/4G) connectivity to process transactions. Signal attenuation due to environmental factors or hardware malfunction in the radio frequency (RF) modules can cause loss of network. Incorrect IP addressing or Domain Name System (DNS) configuration can also prevent successful network communication. Check for voltage fluctuations that could impact the modem’s performance.

Symptoms:

Device reports no network connection. Initial report suggests a possible wide-area network (WAN) outage.

Possible Causes:

1. Wide-area network (WAN) outage affecting the service provider (Bell).
2. Weak Wi-Fi signal strength at the terminal location due to distance from the access point or interference.
3. Incorrect Wi-Fi password or network configuration settings on the terminal.
4. Damaged or improperly seated SIM card (if using cellular data).
5. Radio Frequency Interference (RFI) from nearby electronic devices affecting Wi-Fi or cellular signals.
6. Software glitch or firmware corruption affecting the network connectivity module.

Solution:

1

Verify network availability with Bell or your internet service provider.
2

Check the Wi-Fi signal strength indicator on the Poynt GoDaddy terminal. Move the terminal closer to the Wi-Fi access point if the signal is weak.
3

Ensure the correct Wi-Fi password and network settings are configured on the terminal. Access the network settings through the device administration panel.
4

If using cellular data, power off the terminal. Then, using Safe Handling (unplugging), reseat the SIM card. Power on the terminal and test the connection.
5

Reboot the Poynt GoDaddy terminal. A simple restart can resolve temporary software glitches.
6

If possible, connect the terminal to a different Wi-Fi network (e.g., a mobile hotspot) to isolate the problem.
7

Check the Poynt support website for firmware updates. Update the device firmware if an update is available, following the manufacturer's instructions precisely.

Safety Warning:

Do not attempt to open the Poynt GoDaddy terminal. This is a PCI-PTS device with anti-tamper mechanisms. Opening the device will permanently damage it and void any warranty. Handle the terminal with care to avoid dropping it or exposing it to excessive moisture. If the device is powered, use Safe Handling (unplugging) before any physical interaction. Avoid operating the terminal during electrical storms.

Prevention:

Regularly check the Wi-Fi signal strength. Ensure the terminal is placed in an area with good signal reception. Avoid placing the terminal near sources of electromagnetic interference (e.g., microwave ovens, large metal objects). Clean the exterior of the terminal with a dry, anti-static cloth to prevent dust buildup and electrostatic discharge (ESD). Ensure the power cable is free from strain and properly connected.

Expert Tip:

Try power-cycling the network router/access point in addition to the terminal itself. A simple router reboot can resolve many connectivity issues. Check the router's logs for any error messages that might indicate a problem with the internet connection or DHCP server.

Frequently Asked Questions

•What is the current Wi-Fi signal strength displayed on the terminal?

Provide dBm value and qualitative assessment (e.g., Excellent, Good, Weak).

•Is the terminal configured to obtain an IP address automatically (DHCP), or is it using a static IP address?

Specify DHCP or provide the static IP address, subnet mask, gateway, and DNS server information.

•Have any recent changes been made to the network configuration or router settings?

Describe any recent changes, including password updates, firmware upgrades, or new devices added to the network.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•What is the current Wi-Fi signal strength displayed on the terminal?

•Is the terminal configured to obtain an IP address automatically (DHCP), or is it using a static IP address?

•Have any recent changes been made to the network configuration or router settings?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: