Diagnosing Poynt GoDaddy terminal freezing due to weak WiFi. Includes troubleshooting steps, safety warnings, and prevention tips for retail environments.
Aim for a signal strength of at least -67dBm.
Check the Poynt support website or contact your service provider for firmware update instructions.
Contact Poynt support or your service provider for further assistance.
The Poynt GoDaddy Terminal relies on a stable WiFi connection for transaction processing. Weak signal strength causes packet loss, leading to communication timeouts and application freezes. Radio Frequency (RF) interference and signal attenuation impact WiFi performance. Insufficient voltage to the WiFi module can also cause intermittent connectivity.
Terminal freezes mid-transaction. Reported weak WiFi signal strength.
Safe Handling: Disconnect the power adapter before inspecting cables or moving the terminal. Avoid using the terminal in areas with excessive moisture or static electricity. Do not attempt to open the terminal casing. This will void the warranty and may damage the device. ESD (electrostatic discharge) events are more likely in dry environments (winter). Use anti-static wrist straps if available.
If the terminal supports both 2.4 GHz and 5 GHz WiFi bands, try switching to the 5 GHz band. The 5 GHz band generally experiences less interference, but has a shorter range. Check if the WiFi router has Quality of Service (QoS) settings and prioritize traffic for the terminal’s MAC address.