Troubleshooting suspected virus on Poynt GoDaddy terminal. Safe procedures for factory reset and prevention measures.
Check Settings > About Device > Firmware Version.
Note down the connectivity type. Try switching if possible to test.
This could point to hardware damage.
Poynt GoDaddy terminals utilize a secure Android operating system environment. 'Virus' symptoms are more likely due to software corruption, application conflicts, or system resource exhaustion than a traditional virus infection. The EMV chip reader and NFC antenna operate at specific frequencies (13.56 MHz for NFC), and signal integrity can be impacted by external electromagnetic interference (EMI).
Terminal exhibiting unusual behaviour, suspected malware infection. Symptoms reported, but unconfirmed through diagnostic scans. Slower transaction processing times may be an indicator.
Exercise Safe Handling procedures. Disconnect the terminal from the power outlet before cleaning or performing any maintenance. Avoid using excessive force when connecting or disconnecting cables to prevent damage to the ports. Be mindful of electrostatic discharge (ESD), especially in dry environments. Ground yourself before touching the terminal. The device contains sensitive electronic components. No internal hardware modifications are permitted. Attempting to open the casing will void the warranty and potentially damage the device.
Regularly update the terminal's software and applications to patch security vulnerabilities.,Use a surge protector to protect the terminal from power surges.,Train staff to avoid downloading or installing unauthorized applications.,Perform regular terminal maintenance, including cleaning the touchscreen with a non-abrasive cloth.,Ensure adequate ventilation around the terminal to prevent overheating.,Implement strong password policies for terminal access.
If the terminal is experiencing intermittent connectivity issues, try using a different Ethernet cable or Wi-Fi network. Also, verify that the terminal's power adapter is securely connected and providing the correct voltage. Electromagnetic interference from nearby devices can sometimes cause performance issues. Relocate the terminal away from potential sources of interference, such as microwave ovens or fluorescent lights. If possible, use a wired network connection instead of Wi-Fi for more reliable connectivity.