Diagnostic report for Poynt GoDaddy Terminal chip card reader failure. Includes troubleshooting steps, possible causes, and preventative measures.
Check the warranty status to determine if repair or replacement options are available from the manufacturer.
Power fluctuations can damage electronic components. Investigate power quality issues if suspected.
Refer to the manufacturer's documentation for a list of approved cleaning solutions.
EMV chip card readers rely on physical contact between the card's chip and the terminal's reader contacts. Reader calibration issues can stem from contact misalignment, signal attenuation due to contamination, or electrostatic discharge (ESD) affecting the reader's integrated circuit (IC). The terminal communicates with the card via a serial communication protocol (ISO/IEC 7816). Incorrect voltage levels or baud rates can prevent successful communication.
The Poynt GoDaddy terminal fails to recognize chip cards during transaction attempts. The terminal may display an error message indicating a card read failure or prompt the user to swipe the card instead.
The Poynt GoDaddy terminal is a secure payment device. Do NOT attempt to open the casing or tamper with internal components, as this will trigger anti-tamper mechanisms and permanently disable the device. Ensure the device is disconnected from power before cleaning. Use only approved cleaning solutions to avoid damaging the terminal.
Regularly clean the card reader slot with compressed air to prevent dust and debris buildup. Instruct staff to handle chip cards with clean hands to minimize contamination. Implement cable strain relief measures to prevent damage to the terminal's power and data cables. Consider using an anti-static mat during dry seasons to minimize ESD risk.
Try inserting and removing a known-good chip card multiple times (approximately 10-15 times) in a rapid succession. This action can sometimes help to dislodge minor debris or corrosion from the reader contacts and restore functionality. Ensure to use a 'clean' known-good card to not further introduce contamination.