Poynt GoDaddy Terminal: Battery Swelling Diagnostic -... | terminalfaults.org

Technical Background:

Lithium-ion battery swelling is caused by gas buildup due to electrolyte decomposition. This decomposition accelerates with age, overcharging, or exposure to extreme temperatures (both high and low). In cold environments (-30°C), battery impedance increases, potentially leading to charging inefficiencies and heat generation during charging, exacerbating the problem. Internal short circuits can also cause rapid heating and gas production. The terminal's charging circuit monitors voltage and current. Malfunction in this circuit can cause overcharging.

Symptoms:

Observed battery swelling in Poynt GoDaddy terminal. This is a physical deformation of the battery casing, indicating internal pressure.

Possible Causes:

Overcharging: Faulty charging circuit within the terminal.
Age: Degradation of the lithium-ion battery electrolyte over time.
Extreme Temperatures: Exposure to -30°C can stress the battery.
Internal Short Circuit: A rare but possible defect within the battery cell.
Manufacturing Defect: Substandard battery quality.
Incorrect Charging Voltage: Charger providing improper voltage.

Solution:

1

Safe Handling: Unplug the terminal from the power source immediately.
2

Document: Record the device serial number and date of swelling detection.
3

Isolate: Remove the terminal from the checkout area to a safe, non-combustible location.
4

Report: Immediately report the issue to Poynt/GoDaddy support with documented serial number.
5

Storage: If temporary storage is needed, store in a fire-resistant container in a cool, dry place away from flammable materials. Do NOT attempt to discharge or puncture the battery.
6

Replacement: A certified technician must replace the terminal due to the battery swelling issue. Do NOT attempt self-repair.
7

Monitor: Continuously monitor the swelling condition until replaced.

Safety Warning:

Swollen lithium-ion batteries pose a fire hazard. Do NOT attempt to open, puncture, or disassemble the terminal. The terminal should be unplugged immediately to avoid risk of fire or explosion. Static discharge (ESD) is more prevalent in dry, cold winter environments. Ensure adequate grounding and avoid creating static electricity near the terminal.

Prevention:

Avoid Extreme Temperatures: Prevent prolonged exposure to temperatures below 0°C and above 30°C.,Proper Charging: Use the original Poynt/GoDaddy supplied charger or a certified compatible charger.,Regular inspection: Periodically visually inspect the terminal for signs of swelling or damage.,Optimal Storage: If the terminal is not in use, store it in a cool, dry place with approximately 50% charge.,Firmware Updates: Ensure the terminal's firmware is up-to-date to maintain optimal charging control.,Cable Management: Ensure the power cable is free from strain or damage.

Expert Tip:

Check the terminal's firmware version. Outdated firmware can sometimes cause charging irregularities leading to battery issues. Check Poynt/GoDaddy support website for the latest firmware update instructions for your device model.

Frequently Asked Questions

•What is the proper disposal method for a swollen lithium-ion battery in a terminal?

Contact your local hazardous waste disposal facility or recycling centre. Lithium-ion batteries require special handling to prevent environmental contamination and fire hazards. NEVER dispose of them in regular trash.

•What are the signs of a faulty charging circuit?

Signs include the terminal not charging, charging very slowly, overheating during charging, or the battery draining quickly even when fully charged. Intermittent charging can also point to a failing circuit.

•How can I minimize ESD near the terminal?

Use anti-static mats, wear anti-static wrist straps, and increase humidity in the environment (if possible without damaging other equipment). Avoid rubbing synthetic materials together near the terminal.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•What is the proper disposal method for a swollen lithium-ion battery in a terminal?

•What are the signs of a faulty charging circuit?

•How can I minimize ESD near the terminal?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

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