GoDaddy Poynt terminal frozen on "Preparing Transaction"? This report diagnoses potential causes & provides safe, non-invasive troubleshooting steps.
Using a non-original adapter can cause voltage instability.
Weak Wi-Fi signal can interrupt data transmission.
Physical damage can cause internal hardware failures.
The "Preparing Transaction" state typically involves data encryption and transmission to the payment processor. Failure can stem from low voltage affecting the cryptographic processor, corrupted firmware during transaction initialization, or communication errors due to signal attenuation on the network interface (Wi-Fi or Ethernet). EMV chip read failures or NFC read failures can also cause this state due to incomplete data acquisition. ESD (Electrostatic Discharge) in a retail environment, particularly during dry winter months, can corrupt memory.
The GoDaddy Poynt terminal displays "Preparing Transaction" and fails to proceed. Data preparation appears incomplete, halting transaction processing.
Safe Handling: Always unplug the terminal from the power outlet before performing any cleaning or inspection. Avoid using excessive force when connecting or disconnecting cables. High voltage is present internally; do not attempt to open the device. Electrostatic Discharge (ESD) can damage the device; ground yourself before touching any connectors. Do not use near water.
Regularly clean the terminal screen and EMV chip reader with a lint-free cloth.,Ensure the power adapter and cables are not subject to excessive strain or bending.,Implement ESD mitigation measures in the retail environment (e.g., anti-static mats).,Keep the terminal's software updated to the latest version.,Check network connectivity regularly.
Try using a different power outlet to rule out power supply issues. Sometimes, a power outlet on the same circuit as other high-draw appliances can cause voltage fluctuations. If the Poynt terminal is connected via Wi-Fi, test its connection using a mobile hotspot. This isolates the problem to the checkout network, or the Poynt terminal's communication hardware.