PAX G10-S accepting payments in the incorrect currency. Troubleshooting steps, potential causes, and preventative measures for retail environments.
Details about recent updates can help pinpoint the source of the problem.
Widespread issues may indicate a network or server-side configuration problem.
Knowing the current configuration helps assess the extent of the misconfiguration.
Currency configuration is stored in non-volatile memory (NVM) on the G10-S. The terminal's firmware retrieves this data during transaction processing. Communication errors during currency updates or corruption of the NVM can lead to incorrect currency settings. Incorrect settings can also arise if the incorrect Terminal ID (TID) or Merchant ID (MID) is used. External factors like electrostatic discharge (ESD) can corrupt the terminal's memory.
Do not attempt to open or disassemble the PAX G10-S terminal. This will void the warranty and may trigger the device's anti-tamper mechanisms, rendering it unusable. Use Safe Handling when disconnecting the power supply. Ensure the area is dry before handling any electrical components. Report any damaged cables immediately.
Regularly clean the terminal screen with an antistatic wipe. Ensure the terminal is connected to a stable power source and network connection. Implement cable strain relief to prevent damage to power and network cables. Educate staff on proper handling procedures to minimize the risk of electrostatic discharge, especially during dry winter months.
Try performing a 'flush' of the terminal's memory cache by pressing the 'Clear' key multiple times in quick succession before re-entering the currency configuration. This might clear any lingering corrupted data. In cases of suspected ESD, ground yourself to a metal object before touching the terminal. A USB ferrite choke on the power cable may reduce EMI-induced corruption.