Frequently Asked Questions
•What is the power supply voltage?
5V
•Is the device still under warranty?
Check purchase documentation.
•Has the device been dropped or exposed to liquids?
Visually inspect for damage.
PAX A920 System Recovery. Diagnose potential causes, non-invasive solutions, preventative measures & safety protocols for retail card terminals.
5V
Check purchase documentation.
Visually inspect for damage.
Android System Recovery mode indicates a failure in the boot process or a critical system error. This can be triggered by corrupted system files, interrupted updates, hardware faults, or voltage fluctuations. The microphone circuit shares a power and data pathway with other components. A short circuit or other electrical fault within that circuit could potentially cause a system instability resulting in the device entering recovery mode. ESD (Electrostatic Discharge) during winter months could also affect the internal components.
Safe Handling: Unplug the PAX A920 from the power outlet before performing any cleaning or inspection. Avoid using liquids directly on the device. ESD (Electrostatic Discharge) is a risk. Ground yourself before touching the device. Do NOT attempt to open the device casing as this will void the warranty and potentially trigger anti-tamper mechanisms resulting in permanent device failure.
Regularly clean the touchscreen with a dry, lint-free cloth to prevent build-up of oils and contaminants.,Ensure the power cable is not strained or damaged. Replace frayed cables immediately.,Use a surge protector to protect against voltage fluctuations.,Implement anti-static measures, especially during dry winter months. Use anti-static mats at checkout stations.,Keep the device software updated to the latest stable version.,Schedule regular device restarts to clear temporary files and improve performance.
Try booting into Safe Mode (if available in the recovery menu). This will load the operating system with minimal drivers and services. If the device boots successfully in Safe Mode, it indicates a software conflict. Alternatively, some devices respond to repeated power cycling (5-7 times) to clear minor memory errors.