Diagnosing a Pax A920 camera driver error in Android recovery mode. Safe handling, troubleshooting, and preventative measures for retail environments.
Documenting these codes will assist Pax support in diagnosing the underlying issue.
Recent software changes can often trigger unexpected hardware issues.
Testing camera function in other apps may give more insight.
The Pax A920 utilizes a system-on-chip (SoC) architecture. Camera operation depends on kernel modules and firmware loaded during the boot process. Failure can stem from corrupted system partitions, incorrect driver loading, or a hardware fault with the camera module itself. Intermittent connection issues within the flex cable connecting the camera module may also present as a driver error. ESD (Electrostatic Discharge) can corrupt the data on the storage medium that holds the OS.
Device displays 'Android System Recovery' with a reported camera driver issue. Camera functionality is likely impaired or non-functional following a reboot.
The Pax A920 is a Payment Card Industry (PCI) device. Do not attempt to open the device casing or remove any internal components. Such actions will trigger tamper detection mechanisms and permanently disable the device. Safe Handling: Unplug the device from the power source before performing any external cleaning or maintenance. Avoid electrostatic discharge (ESD) by grounding yourself before handling the device, especially in dry environments. Do not use excessive force when connecting or disconnecting cables.
Implement a regular cleaning schedule for the device, particularly the touchscreen and camera lens. Use a soft, lint-free cloth. Ensure the device is stored in a dry environment, away from direct sunlight and extreme temperatures. Provide strain relief for all connected cables to prevent damage to ports.
Before contacting support, try performing a 'factory reset' from the Android System Recovery menu, but only as a last resort. This will erase all data on the device. Document all steps taken and error messages encountered prior to the reset. Ensure that the device is connected to a stable power source during the reset process.