Parkeon Strada Software Update Troubleshooting - Solar... | terminalfaults.org

Technical Background:

Remote software updates rely on a stable network connection (TCP/IP). The Parkeon Strada uses flash memory for its operating system and application software. Update failures can stem from insufficient power supply voltage (typically 24V DC), causing write errors to flash memory. Baud rate mismatches during communication can also lead to data corruption. Corrupted bootloaders or OS images will cause failures.

Symptoms:

Inability to initiate or complete a remote software update on the Parkeon Strada parking meter. Device may be unresponsive or display an error message during the update process.

Possible Causes:

Unstable or intermittent network connectivity (cellular or Ethernet).
Insufficient power supply voltage (below 22V DC) causing write failures.
Corrupted software update package due to transmission errors.
Incompatible software version being deployed.
Low signal attenuation of update server.
Communication port failure.

Solution:

1

Verify network connectivity by pinging a known-good external IP address from the Strada (if possible via a diagnostic menu).
2

Check the 24V DC power supply voltage at the Strada's power input using a multimeter. Ensure it is within the specified range (typically 22V-26V DC).
3

Obtain the software update package from the official Parkeon support channel to ensure its integrity. Verify its checksum if provided.
4

Review the release notes for software update compatibility with the specific Strada hardware revision.
5

Ensure that the communication ports (e.g., Ethernet, serial) used for the update are functioning correctly. Check cable connections and port configurations.
6

If possible, perform a manual software update via a USB drive following Parkeon's official procedure. This bypasses the network.
7

Contact Parkeon technical support for assistance if the issue persists. They may have specific diagnostics or recovery procedures for the Strada.

Safety Warning:

The Parkeon Strada operates on 24V DC, which can pose an electrical shock hazard. Always disconnect the power supply before performing any maintenance or troubleshooting. Ensure the device is protected from environmental hazards such as extreme temperatures (-40C) and vandalism. Avoid moisture ingress into the device's electronic components.

Prevention:

Regularly inspect network cables and power connections for damage or corrosion. Schedule periodic preventative maintenance to check the power supply voltage and ensure adequate ventilation to prevent overheating. Maintain accurate records of software versions and update history.

Expert Tip:

If the Strada is completely unresponsive, try performing a 'cold boot' by disconnecting the power supply for at least 60 seconds before reconnecting it. This can sometimes reset the system and allow it to boot properly. Also, check the event logs (if accessible) for error messages related to the software update process.

Frequently Asked Questions

•What are the minimum network requirements for a successful remote software update?

Stable TCP/IP connection, sufficient bandwidth (check Parkeon documentation), and proper firewall configuration.

•How do I access the Strada's diagnostic menu to check network connectivity?

Refer to the Parkeon Strada service manual or contact Parkeon support for instructions specific to your model.

•What is the recommended procedure for backing up the Strada's configuration before performing a software update?

Consult the Parkeon Strada service manual for the recommended backup procedure. This typically involves saving the configuration to a USB drive.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•What are the minimum network requirements for a successful remote software update?

•How do I access the Strada's diagnostic menu to check network connectivity?

•What is the recommended procedure for backing up the Strada's configuration before performing a software update?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: