ICT (International Currency Technologies) Error Codes

ICT Coin Validator Errors

Errors related to ICT coin acceptance, validation, and coin path issues.

Code	Meaning	Possible Causes	Solutions
ICT-CV01	Coin Rejection - Coin rejected by ICT validator	•Invalid coin type •Coin not recognized •Coin path obstruction •Sensor calibration issue •Coin dirty or damaged •Currency mismatch	Verify coin is valid currency type Clean coin and try again Check coin path for obstructions Recalibrate ICT coin validator sensors Inspect coin for damage or excessive wear Check validator coin acceptance settings and currency configuration
ICT-CV02	Coin Jam - Coin stuck in ICT validator	•Coin path obstruction •Mechanical jam •Foreign object in coin path •Coin path misalignment •Worn coin path components	Power off ICT validator and clear coin path Remove any stuck coins or foreign objects carefully Inspect coin path for damage or misalignment Clean coin path thoroughly with appropriate cleaning solution Check coin path components for wear Contact ICT support if mechanical repair needed
ICT-CV03	Sensor Error - ICT coin sensor malfunction	•Sensor dirty or blocked •Sensor hardware failure •Sensor calibration lost •Sensor wiring issue •Environmental interference	Clean ICT sensors with appropriate cleaning solution Check sensor wiring connections Recalibrate ICT coin validator sensors using calibration procedure Test sensor functionality Verify sensor is properly positioned Contact ICT support for sensor replacement if hardware failure
ICT-CV04	Hopper Full - ICT coin hopper at capacity	•Coin hopper full •Hopper sensor malfunction •Hopper not emptying •Coin overflow	Empty ICT coin hopper if full Check hopper sensor functionality Verify hopper emptying mechanism Inspect hopper for obstructions Check hopper motor if applicable Contact ICT support if hopper mechanism needs repair
ICT-CV05	Calibration Error - ICT validator calibration failed	•Calibration data corrupted •Sensor drift •Mechanical wear affecting calibration •Environmental changes •Currency change	Perform ICT coin validator calibration procedure Check calibration data integrity Verify sensors are functioning correctly Re-calibrate after cleaning sensors Update validator firmware if available Contact ICT support for calibration assistance
ICT-CV06	Coin Path Error - ICT coin path mechanism failure	•Coin path motor failure •Coin path mechanism obstruction •Coin path sensor failure •Coin path controller issue	Check coin path motor functionality Remove any coin path obstructions Test coin path sensors Verify coin path controller Inspect coin path mechanism for wear Contact ICT support for coin path mechanism repair

ICT Bill Acceptor Errors

Errors related to ICT bill acceptance, validation, and bill path issues.

Code	Meaning	Possible Causes	Solutions
ICT-BA01	Bill Rejection - Bill rejected by ICT acceptor	•Invalid bill denomination •Bill not recognized •Bill too worn or damaged •Bill path obstruction •Sensor calibration issue •Currency mismatch	Verify bill is valid currency and denomination Check bill for excessive wear or damage Clean bill and try again Check bill path for obstructions Recalibrate ICT bill acceptor sensors Check acceptor bill acceptance settings
ICT-BA02	Bill Jam - Bill stuck in ICT acceptor	•Bill path obstruction •Mechanical jam •Bill folded or creased •Bill path misalignment •Worn bill path components	Power off ICT acceptor and clear bill path Remove any stuck bills carefully Inspect bill path for damage or misalignment Clean bill path thoroughly Check bill path components for wear Contact ICT support if mechanical repair needed
ICT-BA03	UV Sensor Error - ICT ultraviolet sensor malfunction	•UV sensor dirty or blocked •UV sensor hardware failure •UV sensor calibration lost •Sensor wiring issue •Environmental interference	Clean ICT UV sensor with appropriate cleaning solution Check UV sensor wiring connections Recalibrate UV sensor sensitivity Test UV sensor functionality Verify UV sensor is properly positioned Contact ICT support for sensor replacement if hardware failure
ICT-BA04	Magnetic Sensor Error - ICT magnetic sensor malfunction	•Magnetic sensor dirty or blocked •Magnetic sensor hardware failure •Magnetic sensor calibration lost •Sensor wiring issue	Clean ICT magnetic sensor with appropriate cleaning solution Check magnetic sensor wiring connections Recalibrate magnetic sensor sensitivity Test magnetic sensor functionality Verify magnetic sensor is properly positioned Contact ICT support for sensor replacement if hardware failure
ICT-BA05	Bill Stacker Full - ICT bill stacker at capacity	•Bill stacker full •Stacker sensor malfunction •Stacker not emptying •Bill overflow	Empty ICT bill stacker if full Check stacker sensor functionality Verify stacker emptying mechanism Inspect stacker for obstructions Check stacker motor if applicable Contact ICT support if stacker mechanism needs repair
ICT-BA06	Multiple Bills Detected - Multiple bills fed together in ICT acceptor	•Bills stuck together •Bill feeder mechanism issue •Bill separation problem •Bills not properly separated	Remove bills and separate them Check ICT bill feeder mechanism Verify bill separation components Clean bill path and separation area Test with properly separated bills Contact ICT support if separation mechanism needs repair
ICT-BA07	Bill Transport Error - ICT bill transport mechanism failure	•Transport belt worn or damaged •Transport motor failure •Transport mechanism obstruction •Transport controller issue	Inspect ICT transport belt for wear or damage Check transport motor functionality Remove any transport mechanism obstructions Test transport controller Check transport belt alignment Contact ICT support for transport mechanism repair

ICT Mechanical and Jam Errors

Errors related to mechanical failures, jams, and component malfunctions in ICT devices.

Code	Meaning	Possible Causes	Solutions
ICT-MJ01	Motor Error - ICT drive motor malfunction	•Motor hardware failure •Motor overload •Motor wiring issue •Motor controller failure •Mechanical obstruction	Check motor power supply Verify motor wiring connections Remove any mechanical obstructions Test motor controller functionality Check motor for visible damage Contact ICT support for motor replacement if hardware failure
ICT-MJ02	Path Obstruction - Payment path blocked in ICT device	•Foreign object in path •Coin or bill stuck •Path component misalignment •Worn path components •Debris accumulation	Power off ICT device and clear path Remove any foreign objects Inspect path for damage or misalignment Clean path thoroughly Check path components for wear Contact ICT support if path repair needed
ICT-MJ03	Gate Mechanism Error - ICT gate not opening or closing	•Gate motor failure •Gate mechanism obstruction •Gate sensor failure •Gate controller issue •Mechanical wear	Check gate mechanism for obstructions Verify gate sensors Test gate motor functionality Check gate controller Inspect gate mechanism for wear Contact ICT support for gate mechanism repair
ICT-MJ04	Escrow Error - ICT escrow mechanism malfunction	•Escrow mechanism failure •Escrow sensor failure •Escrow controller issue •Mechanical obstruction	Check escrow mechanism for obstructions Verify escrow sensors Test escrow mechanism functionality Check escrow controller Inspect escrow mechanism for wear Contact ICT support for escrow mechanism repair

ICT Communication and Interface Errors

Errors related to ICT device communication, interface connections, and data transmission.

Code	Meaning	Possible Causes	Solutions
ICT-COM01	Communication Error - ICT device not communicating	•Communication cable disconnected •Interface protocol error •Baud rate mismatch •Communication timeout •Interface controller failure	Verify communication cable connections Check interface protocol settings (MDB, DEX, etc.) Verify baud rate configuration Test communication interface Restart ICT device and retry communication Contact ICT support for interface diagnostics
ICT-COM02	Interface Timeout - ICT communication timeout error	•Slow communication response •Interface controller busy •Network congestion •Device not responding •Timeout setting too short	Increase communication timeout setting Check ICT device response time Verify interface controller status Test communication speed Restart communication interface Contact ICT support for timeout configuration
ICT-COM03	MDB Protocol Error - MDB interface protocol error	•MDB protocol violation •MDB version incompatibility •MDB data corruption •MDB interface configuration error	Verify MDB protocol compatibility Check MDB version settings Verify MDB interface configuration Test MDB data transmission Update MDB firmware if available Contact ICT support for MDB configuration
ICT-COM04	Interface Power Error - ICT interface power supply issue	•Power supply failure •Voltage fluctuation •Power cable issue •Fuse blown •Power connector problem	Check ICT interface power supply Verify power cable connections Test voltage levels Check and replace fuse if needed Verify power connector Contact ICT support for power supply replacement

ICT Calibration and Configuration Errors

Errors related to ICT device calibration, configuration, and setup issues.

Code	Meaning	Possible Causes	Solutions
ICT-CFG01	Calibration Failed - ICT device calibration procedure failed	•Calibration data corrupted •Sensor malfunction during calibration •Calibration procedure error •Environmental interference	Retry ICT calibration procedure Check sensor functionality before calibration Verify calibration environment Check calibration data integrity Update ICT device firmware if available Contact ICT support for calibration assistance
ICT-CFG02	Configuration Error - ICT device configuration invalid	•Configuration data corrupted •Invalid configuration parameters •Configuration file error •Configuration mismatch	Verify ICT configuration parameters Check configuration file integrity Restore default configuration Re-enter configuration settings Update configuration file if needed Contact ICT support for configuration assistance
ICT-CFG03	Currency Mismatch - Currency setting incorrect	•Currency setting mismatch •Currency configuration error •Currency data corrupted •Multi-currency conflict	Verify currency setting matches installed currency Check currency configuration Update currency settings Verify currency data integrity Test with correct currency setting Contact ICT support for currency configuration
ICT-CFG04	Denomination Error - Denomination setting incorrect	•Denomination setting mismatch •Denomination configuration error •Denomination data corrupted •Invalid denomination	Verify denomination settings Check denomination configuration Update denomination settings Verify denomination data integrity Test with correct denomination setting Contact ICT support for denomination configuration

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Important Information

If you encounter persistent errors or are unable to resolve an issue using the solutions provided, contact ICT customer support for professional assistance. Some errors may require technical support, component calibration, or hardware replacement that must be handled by authorized service personnel. Never attempt to modify component hardware or software without proper authorization.

For technical support, contact ICT customer service or your authorized service provider for expert assistance.

Support Information: ICT provides technical support for their payment components. Contact information is available through your service contract or on the ICT website.

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Troubleshooting Guidelines

Common Resolution Steps

✓Always power off device before clearing jams or obstructions
✓Keep sensors clean and calibrated regularly
✓Verify currency and denomination settings match installed currency
✓Monitor component for error messages and address promptly
✓Maintain adequate coin hopper and bill stacker capacity
✓Document recurring errors for support reference

Prevention Strategies

✓Regular component cleaning and maintenance
✓Keep components in secure, protected locations
✓Train staff on proper component operation procedures
✓Monitor component reports for error patterns
✓Perform regular calibration procedures
✓Maintain backup payment processing methods

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Frequently Asked Questions

What should I do if an ICT coin validator shows error code ICT-CV01 (Coin Rejection)?

Error code ICT-CV01 indicates a coin rejection. Verify the coin is a valid currency type, clean the coin and try again, check the coin path for obstructions, recalibrate ICT coin validator sensors, inspect the coin for damage, and check validator coin acceptance settings. If the issue persists, contact ICT support.

How do I resolve an ICT bill acceptor jam (ICT-BA02)?

Error code ICT-BA02 means a bill is stuck in the ICT acceptor. Power off the acceptor and clear the bill path, remove any stuck bills carefully, inspect the bill path for damage or misalignment, clean the bill path thoroughly, and check bill path components for wear. Contact ICT support if mechanical repair is needed.

What causes ICT coin validator sensor errors (ICT-CV03)?

ICT coin validator sensor errors can be caused by dirty or blocked sensors, sensor hardware failure, lost calibration, wiring issues, or environmental interference. Clean ICT sensors with appropriate cleaning solution, check sensor wiring, recalibrate sensors, test sensor functionality, and contact ICT support for sensor replacement if hardware failure.

How do I fix an ICT UV sensor error (ICT-BA03)?

ICT UV sensor errors typically occur due to dirty or blocked sensors, hardware failure, lost calibration, or wiring issues. Clean the ICT UV sensor, check wiring connections, recalibrate UV sensor sensitivity, test sensor functionality, and contact ICT support for sensor replacement if hardware failure.

What should I do if I see an ICT calibration error (ICT-CFG01)?

ICT calibration errors may indicate corrupted calibration data, sensor malfunction during calibration, procedure errors, or environmental interference. Retry the ICT calibration procedure, check sensor functionality, verify calibration environment, check calibration data integrity, and contact ICT support for calibration assistance.

How often should I clean and maintain ICT components?

Regular maintenance helps prevent errors and ensures optimal component performance. Perform routine cleaning weekly or more frequently in high-traffic environments. Follow manufacturer maintenance schedules, keep sensors calibrated, and document all maintenance activities. Contact ICT for recommended maintenance schedules.

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Summary

Proper interpretation of ICT component error codes is essential for efficient payment component operations. This comprehensive reference enables quick problem identification and guides appropriate response actions. ICT components display error codes on device displays and communicate them through interface protocols to indicate specific component and processing issues. Understanding these codes helps maintain smooth operations and minimizes component downtime.

ℹ️For persistent errors or issues that cannot be resolved using this guide, contact ICT customer support for professional assistance. Some errors may require technical support, component calibration, or hardware replacement. Always document error codes and component details when contacting support for faster resolution. Note that error code formats may vary by component model and manufacturer—always consult your specific component's documentation for precise interpretations.