CPI (Crane Payment Innovations) Error Codes

MEI Coin Validator Errors

Errors related to MEI coin acceptance, validation, and coin path issues.

Code	Meaning	Possible Causes	Solutions
MEI-CV01	Coin Rejection - Coin rejected by MEI validator	•Invalid coin type •Coin not recognized •Coin path obstruction •Sensor calibration issue •Coin dirty or damaged •Currency mismatch	Verify coin is valid currency type for Canadian market (Loonie, Toonie) Clean coin and try again Check coin path for obstructions Recalibrate MEI coin validator sensors Inspect coin for damage or excessive wear Check validator coin acceptance settings and currency configuration
MEI-CV02	Coin Jam - Coin stuck in MEI validator	•Coin path obstruction •Mechanical jam •Foreign object in coin path •Coin path misalignment •Worn coin path components	Power off MEI validator and clear coin path Remove any stuck coins or foreign objects carefully Inspect coin path for damage or misalignment Clean coin path thoroughly with appropriate cleaning solution Check coin path components for wear Contact MEI/CPI support if mechanical repair needed
MEI-CV03	Sensor Error - MEI coin sensor malfunction	•Sensor dirty or blocked •Sensor hardware failure •Sensor calibration lost •Sensor wiring issue •Environmental interference	Clean MEI sensors with appropriate cleaning solution Check sensor wiring connections Recalibrate MEI coin validator sensors using calibration procedure Test sensor functionality Verify sensor is properly positioned Contact MEI/CPI support for sensor replacement if hardware failure
MEI-CV04	Hopper Full - MEI coin hopper at capacity	•Coin hopper full •Hopper sensor malfunction •Hopper not emptying •Coin overflow	Empty MEI coin hopper if full Check hopper sensor functionality Verify hopper emptying mechanism Inspect hopper for obstructions Check hopper motor if applicable Contact MEI/CPI support if hopper mechanism needs repair
MEI-CV05	Calibration Error - MEI validator calibration failed	•Calibration data corrupted •Sensor drift •Mechanical wear affecting calibration •Environmental changes •Currency change	Perform MEI coin validator calibration procedure Check calibration data integrity Verify sensors are functioning correctly Re-calibrate after cleaning sensors Update validator firmware if available Contact MEI/CPI support for calibration assistance

CashCode Bill Acceptor Errors

Errors related to CashCode bill acceptance, validation, and bill path issues. CashCode is a Canadian manufacturer from Ontario.

Code	Meaning	Possible Causes	Solutions
CC-BA01	Bill Rejection - Bill rejected by CashCode acceptor	•Invalid bill denomination •Bill not recognized •Bill too worn or damaged •Bill path obstruction •Sensor calibration issue •Canadian currency mismatch	Verify bill is valid Canadian currency and denomination Check bill for excessive wear or damage Clean bill and try again Check bill path for obstructions Recalibrate CashCode bill acceptor sensors Check acceptor bill acceptance settings for Canadian currency
CC-BA02	Bill Jam - Bill stuck in CashCode acceptor	•Bill path obstruction •Mechanical jam •Bill folded or creased •Bill path misalignment •Worn bill path components	Power off CashCode acceptor and clear bill path Remove any stuck bills carefully Inspect bill path for damage or misalignment Clean bill path thoroughly Check bill path components for wear Contact CashCode/CPI support if mechanical repair needed
CC-BA03	UV Sensor Error - CashCode ultraviolet sensor malfunction	•UV sensor dirty or blocked •UV sensor hardware failure •UV sensor calibration lost •Sensor wiring issue •Environmental interference	Clean CashCode UV sensor with appropriate cleaning solution Check UV sensor wiring connections Recalibrate UV sensor sensitivity Test UV sensor functionality Verify UV sensor is properly positioned Contact CashCode/CPI support for sensor replacement if hardware failure
CC-BA04	Magnetic Sensor Error - CashCode magnetic sensor malfunction	•Magnetic sensor dirty or blocked •Magnetic sensor hardware failure •Magnetic sensor calibration lost •Sensor wiring issue	Clean CashCode magnetic sensor with appropriate cleaning solution Check magnetic sensor wiring connections Recalibrate magnetic sensor sensitivity Test magnetic sensor functionality Verify magnetic sensor is properly positioned Contact CashCode/CPI support for sensor replacement if hardware failure
CC-BA05	Bill Stacker Full - CashCode bill stacker at capacity	•Bill stacker full •Stacker sensor malfunction •Stacker not emptying •Bill overflow	Empty CashCode bill stacker if full Check stacker sensor functionality Verify stacker emptying mechanism Inspect stacker for obstructions Check stacker motor if applicable Contact CashCode/CPI support if stacker mechanism needs repair
CC-BA06	Multiple Bills Detected - Multiple bills fed together in CashCode acceptor	•Bills stuck together •Bill feeder mechanism issue •Bill separation problem •Bills not properly separated	Remove bills and separate them Check CashCode bill feeder mechanism Verify bill separation components Clean bill path and separation area Test with properly separated bills Contact CashCode/CPI support if separation mechanism needs repair

MEI Bill Acceptor Errors

Errors related to MEI bill acceptance, validation, and bill processing.

Code	Meaning	Possible Causes	Solutions
MEI-BA01	Bill Rejection - Bill rejected by MEI acceptor	•Invalid bill denomination •Bill not recognized •Bill too worn or damaged •Bill path obstruction •Sensor calibration issue	Verify bill is valid currency and denomination Check bill for excessive wear or damage Clean bill and try again Check bill path for obstructions Recalibrate MEI bill acceptor sensors Check acceptor bill acceptance settings
MEI-BA02	Bill Jam - Bill stuck in MEI acceptor	•Bill path obstruction •Mechanical jam •Bill folded or creased •Bill path misalignment •Worn bill path components	Power off MEI acceptor and clear bill path Remove any stuck bills carefully Inspect bill path for damage or misalignment Clean bill path thoroughly Check bill path components for wear Contact MEI/CPI support if mechanical repair needed
MEI-BA03	Optical Sensor Error - MEI optical sensor malfunction	•Optical sensor dirty or blocked •Optical sensor hardware failure •Optical sensor calibration lost •Sensor wiring issue	Clean MEI optical sensor with appropriate cleaning solution Check optical sensor wiring connections Recalibrate optical sensor sensitivity Test optical sensor functionality Verify optical sensor is properly positioned Contact MEI/CPI support for sensor replacement if hardware failure
MEI-BA04	Transport Error - MEI bill transport mechanism failure	•Transport belt worn or damaged •Transport motor failure •Transport mechanism obstruction •Transport controller issue	Inspect MEI transport belt for wear or damage Check transport motor functionality Remove any transport mechanism obstructions Test transport controller Check transport belt alignment Contact MEI/CPI support for transport mechanism repair

CPI Communication and Interface Errors

Errors related to CPI device communication, interface connections, and data transmission.

Code	Meaning	Possible Causes	Solutions
CPI-COM01	Communication Error - CPI device not communicating	•Communication cable disconnected •Interface protocol error •Baud rate mismatch •Communication timeout •Interface controller failure	Verify communication cable connections Check interface protocol settings (MDB, DEX, etc.) Verify baud rate configuration Test communication interface Restart CPI device and retry communication Contact CPI support for interface diagnostics
CPI-COM02	Interface Timeout - CPI communication timeout error	•Slow communication response •Interface controller busy •Network congestion •Device not responding •Timeout setting too short	Increase communication timeout setting Check CPI device response time Verify interface controller status Test communication speed Restart communication interface Contact CPI support for timeout configuration
CPI-COM03	MDB Protocol Error - MDB interface protocol error	•MDB protocol violation •MDB version incompatibility •MDB data corruption •MDB interface configuration error	Verify MDB protocol compatibility Check MDB version settings Verify MDB interface configuration Test MDB data transmission Update MDB firmware if available Contact CPI support for MDB configuration
CPI-COM04	Interface Power Error - CPI interface power supply issue	•Power supply failure •Voltage fluctuation •Power cable issue •Fuse blown •Power connector problem	Check CPI interface power supply Verify power cable connections Test voltage levels Check and replace fuse if needed Verify power connector Contact CPI support for power supply replacement

CPI Calibration and Configuration Errors

Errors related to CPI device calibration, configuration, and setup issues.

Code	Meaning	Possible Causes	Solutions
CPI-CFG01	Calibration Failed - CPI device calibration procedure failed	•Calibration data corrupted •Sensor malfunction during calibration •Calibration procedure error •Environmental interference	Retry CPI calibration procedure Check sensor functionality before calibration Verify calibration environment Check calibration data integrity Update CPI device firmware if available Contact CPI support for calibration assistance
CPI-CFG02	Configuration Error - CPI device configuration invalid	•Configuration data corrupted •Invalid configuration parameters •Configuration file error •Configuration mismatch	Verify CPI configuration parameters Check configuration file integrity Restore default configuration Re-enter configuration settings Update configuration file if needed Contact CPI support for configuration assistance
CPI-CFG03	Currency Mismatch - Currency setting incorrect for Canadian market	•Currency setting mismatch •Currency configuration error •Currency data corrupted •Multi-currency conflict	Verify currency setting matches Canadian currency (CAD) Check currency configuration for Loonie and Toonie Update currency settings Verify currency data integrity Test with correct Canadian currency setting Contact CPI support for Canadian currency configuration
CPI-CFG04	Denomination Error - Denomination setting incorrect	•Denomination setting mismatch •Denomination configuration error •Denomination data corrupted •Invalid denomination	Verify denomination settings for Canadian currency Check denomination configuration Update denomination settings Verify denomination data integrity Test with correct denomination setting Contact CPI support for denomination configuration

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Important Information

If you encounter persistent errors or are unable to resolve an issue using the solutions provided, contact CPI, MEI, or CashCode customer support for professional assistance. Some errors may require technical support, component calibration, or hardware replacement that must be handled by authorized service personnel. Never attempt to modify component hardware or software without proper authorization.

For technical support, contact CPI customer service, MEI support, CashCode support (for Canadian customers), or your authorized service provider for expert assistance.

Support Information: CPI provides technical support for their payment components. CashCode, as a Canadian manufacturer, offers specialized support for Canadian market requirements. Contact information is available through your service contract or on the CPI, MEI, or CashCode websites.

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Troubleshooting Guidelines

Common Resolution Steps

✓Always power off device before clearing jams or obstructions
✓Keep sensors clean and calibrated regularly
✓Verify currency and denomination settings match Canadian currency (CAD) for CashCode components
✓Monitor component for error messages and address promptly
✓Maintain adequate coin hopper and bill stacker capacity
✓Document recurring errors for support reference

Prevention Strategies

✓Regular component cleaning and maintenance
✓Keep components in secure, protected locations
✓Train staff on proper component operation procedures
✓Monitor component reports for error patterns
✓Perform regular calibration procedures
✓Maintain backup payment processing methods

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Frequently Asked Questions

What should I do if a MEI coin validator shows error code MEI-CV01 (Coin Rejection)?

Error code MEI-CV01 indicates a coin rejection. Verify the coin is a valid currency type (for Canadian market, check Loonie and Toonie), clean the coin and try again, check the coin path for obstructions, recalibrate MEI coin validator sensors, inspect the coin for damage, and check validator coin acceptance settings. If the issue persists, contact MEI/CPI support.

How do I resolve a CashCode bill acceptor jam (CC-BA02)?

Error code CC-BA02 means a bill is stuck in the CashCode acceptor. Power off the acceptor and clear the bill path, remove any stuck bills carefully, inspect the bill path for damage or misalignment, clean the bill path thoroughly, and check bill path components for wear. Contact CashCode/CPI support if mechanical repair is needed.

What causes MEI coin validator sensor errors (MEI-CV03)?

MEI coin validator sensor errors can be caused by dirty or blocked sensors, sensor hardware failure, lost calibration, wiring issues, or environmental interference. Clean MEI sensors with appropriate cleaning solution, check sensor wiring, recalibrate sensors, test sensor functionality, and contact MEI/CPI support for sensor replacement if hardware failure.

How do I fix a CashCode UV sensor error (CC-BA03)?

CashCode UV sensor errors typically occur due to dirty or blocked sensors, hardware failure, lost calibration, or wiring issues. Clean the CashCode UV sensor, check wiring connections, recalibrate UV sensor sensitivity, test sensor functionality, and contact CashCode/CPI support for sensor replacement if hardware failure.

What should I do if I see a CPI calibration error (CPI-CFG01)?

CPI calibration errors may indicate corrupted calibration data, sensor malfunction during calibration, procedure errors, or environmental interference. Retry the CPI calibration procedure, check sensor functionality, verify calibration environment, check calibration data integrity, and contact CPI support for calibration assistance.

How often should I clean and maintain CPI, MEI, and CashCode components?

Regular maintenance helps prevent errors and ensures optimal component performance. Perform routine cleaning weekly or more frequently in high-traffic environments. Follow manufacturer maintenance schedules, keep sensors calibrated, and document all maintenance activities. Contact CPI, MEI, or CashCode for recommended maintenance schedules. For Canadian customers, CashCode provides specialized support for Canadian market requirements.

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Summary

Proper interpretation of CPI, MEI, and CashCode error codes is essential for efficient payment component operations. This comprehensive reference enables quick problem identification and guides appropriate response actions. CPI payment components display error codes on device displays and communicate them through interface protocols to indicate specific component and processing issues. Understanding these codes helps maintain smooth operations and minimizes component downtime. CashCode, as a Canadian manufacturer from Ontario, provides specialized support for Canadian market requirements, including support for Canadian currency (Loonies and Toonies).

ℹ️For persistent errors or issues that cannot be resolved using this guide, contact CPI, MEI, or CashCode customer support for professional assistance. Some errors may require technical support, component calibration, or hardware replacement. Always document error codes and component details when contacting support for faster resolution. Note that error code formats may vary by component model and manufacturer—always consult your specific component's documentation for precise interpretations. For Canadian customers, CashCode provides specialized support for components designed for the Canadian market.